Summary Average Open Rate For Marketing Emails
For many an evening in 2004, three people sat Around a single desk in a small medical office — an office which functioned as the group’s conference room, breakfast area, and idea heart. Backed by a little programming team in India, the trio (consisting of Benchmark Internet Group founder Curt Keller, his wife Denise, and an search engine optimization pro ) discussed ideas on how best to implement a deceptively simple concept. Simple email marketing. Many of the ideas were beyond the means of this fledgling business, but that did not stop Keller from moving ahead.
The first Clients of Benchmark Mail were small companies located in close proximity to Benchmark’s one-room HQ in Long Beach, CA. Keller and his staff sold them on the usage of email marketing, while working hard to make a very simple user interface which would be simple to operate. All the time, the business uses such innovative ideas as customizable templates and applications which adapted to consumer requirements. They also made certain from the beginning that anybody who needed help would have quick access to outstanding customer support.
Benchmark Has continued to rise and advantagesper. Its current focus. Providing worldwide email advertising solutions to small and medium-sized companies while continuing to honor a commitment to assist kids in need. This does not mean that Benchmark is a little-guys-only company, however; it’s stuck to its core principle of adaptability and functions large organizations such as UNICEF and Kaiser-Permanente through its High Volume Business plans.
Today, Benchmark serves upwards of 73,000 users from across the globe, but the company hasn’t forgotten its origins. Benchmark still keeps good relationships with little, locally-based businesses. In reality, the organization supplies a complete page of testimonials from local users of the program. You may read about Benchmark’s history and development here.
While most of the attributes Benchmark supplies Are on par with the rest of the industry, among the standout characteristics of the ESP is the simple fact that nearly all its features come standard with every single account — including the free ones. Below are a few of Benchmark’s most notable offerings.
· Hundreds of Industry-Specific, Themed Templates. Benchmark offers all users access to the library of over 400 templates. These are organized into 19 categories, some of which are tailored to particular industries like education, entertainment, and retail. There is also a class for societal media-specific templates.
· Video Emails. Perhaps the best-known advantage of Benchmark is its support for video emails. The company describes the advantages of this feature here.
· Online Surveys. You can create professional-looking online surveys using among Benchmark’s 6 templates. Post your poll on your site or construct it into an email.
· Dedicated Email Server. All of Benchmark’s High Volume plans have a dedicated IP address to help increase deliverability rates. Users on other plans have the choice of paying for this service ($30/month) to boost their own delivery stats. Read more about the advantages of dedicated servers .
· Email Delivery Management. Benchmark’s email delivery management program is all about getting customers’ mails into inboxes. The company is a part of the Email Sender and Provider Coalition and operates with ReturnPath, a top email delivery and consulting support. The company also communicates with ISPs on its clients’ behalf. Average Open Rate For Marketing Emails
· Mobile App. Benchmark’s mobile apps allow customers having an Apple device to access several functions on the road. They can get and add contacts, browse reportsand send videos via integration using a YouTube account, and even design and send fast email blasts with one of 10 templates that are available. This is quite a bit more than a number of other companies offer in their mobile programs, which makes them much more operational.
· Photo Editing. If the pictures you intend to utilize on your email campaign are not perfectly sized or need some color adjustment, you can use Benchmark’s integrated photo editor. This is a pretty handy feature if you don’t have photoshop accessible.
· Code Editor. In case you’ve got the know-how to work magic with HTML, Benchmark provides this ultra-customization option with which you may build your mails from scratch.
· Autoresponder. Each Benchmark customer has the ability to design up to eight custom autoresponder messages. These can be scheduled as a series or event lead-up, or designed as yearly messages like birthday or anniversary mails.
· Sign-Up Forms. The only way to become prosperous in email advertising is by way of growing your own list, and Benchmark really promotes doing this via sign-up forms. The company bases its Free For Life account entirely around site and Facebook sign-ups and supplies an easy-to-use tool to create custom templates for every medium.
· Inbox Checker. Because every email program is different and every web browser has a signature style, making certain that your emails look good across the board is crucial. You can use Inbox Checker to look at the way that your email screens in Gmail using Explorer and Outlook 3. Using the entire app (which assesses everything out of AOL to Yahoo, Explorer into Safari, mobile to PC) is a paid add-on service, available for $14 each 100 checks.
· RSS-to-Email. Regular bloggers can create newsletters out of their blogs automatically through the RSS-to-Email feature, which works with any blog which manages an RSS-feed. Users only have to set up a campaign and template within Benchmark once.
· API Integration. An API (Application Program Interface) enables different software programs to communicate with one another with no formal plug-in connection. Benchmark’s API Integration feature permits users using XML-RPC, HTTP POST, or HTTP GET abilities to recover data from some other programs that use JSON, XML, XML-RPC, or PHP serialization strings. In a nutshell, this allows them to play three purposes. Manage contact lists, handle campaigns and effort sending, and assess statistics. The company describes this function in more detail .
· Advanced Metrics. Benchmark offers both Listing Segmentation and AB Split Testing.
· Multiple-Language Interface. Benchmark is offered in seven languages. Chinese, English, German, Japanese, Italian, Portuguese, and Spanish.
Benefits Of Use
Signing up for a Benchmark account is fairly straightforward. After entering your name, email, phone number, and business name, you need to confirm your email address. This was a five-minute procedure for me. Upon logging into my account (using the free plan) I was greeted by an attractive UI that gave me a very clear path on the best way to make my first email campaign. Good beginning!
Email Campaign Creation
On its own dashboard, Benchmark offers users five main options. Emails, Automations, Contacts, Surveys, and Reports. To create a new effort, proceed into the Emails section, then hit the big blue”Create New Mail” button at the upper right-hand corner. Average Open Rate For Marketing Emails
From there, you must decide if you want an RSS Or classic email message. It is possible to use Benchmark’s drag-and-drop editor, or move for more customization with the built-in code editor. If you are someone who codes their own email, then my hat is off to you, but I am not gifted that way, so I moved with the drag-and-drop option.
I was motivated to enter a subject line for my Email and setup how much tracking I wanted on the message, as well as when I wanted an automatic tweet when the campaign went out. The next task was to choose which contacts I wished to get the campaign. With that, I was finally able to begin building the email itself. If you want to, you are able to construct your personal email designs using a very intuitive editor. On the flip side, you can modify one of Benchmark’s templates, that are great, and much better than I managed to do on my own.
Sending the Email Campaign
If you are just Starting out, you can certainly do as I did and manually input contacts at a time. However, for people who already have a listing, there are several ways to import it. You can upload a CSV, xls, or txt file directly from your personal computer; import contacts directly from Salesforce.com, Hotmail, or Gmail accounts; or copy and paste huge lists of contacts into a text form. Once you make your Benchmark lists, then they’ll appear on your dashboard, along with a Master Unsubscribe List.
The sending of this email is quite easy. Once you’ve finished all your tweaks, you can save the email as a draft, send it instantly, or schedule a date and time for delivery. If you would like to verify everything is well before unleashing your email about the world, you can send it to yourself to preview it as many as 10 times/day. I opted to schedule my email for shipping to see how timely the automated system would really be. I advised my email for 2.45 and received it in 2.50, so while the timing was not exactly ideal, it was probably present in tolerance levels for most users. If you’re one of the more infrequent users who demand on-the-minute email sending, you may need to appear elsewhere. More worryingly, my email didn’t go to my main inbox but was automatically sorted in my”promotions” folder. Definitely not perfect.
Email Campaign Reporting
First thing I Noticed about Benchmark email reports was something I would read in a few reviews. They’re really, really fast. I mean lightning fast. Opens enroll from the Benchmark system almost instantaneously. I have worked with several other apps where these reports require hours or even days to appear.
Benchmark provides users with several key Bits of data about each campaign. The arguably most important statistic, the open speed, seems in both pie graph and numerical type. In addition, Benchmark supplies users with stats such as clicks, forwards, bounces, unsubscribes, and abuse. Each stat further breaks down to the exact email addresses related to a given action. Users may export this data for further analysis via a csv or xls file. There is also a social media area which reports shares via Facebook, Twitter, or LinkedIn, in addition to a map which breaks down, by state, who opens your mails. Average Open Rate For Marketing Emails
Though all of this information is great and Necessary, it is not enough to sustain increased level marketers that want more information such as conversions, which links were clicked, and earnings analysis. Although Google Analytics provides a whole lot of this information with proper integration, there might come a time when serious marketers need more info than Benchmark provides. Whether a small business will get to that point changes, of course, based on the business.
Particular Size Of Company
Benchmark designed its 3-tiered pricing Structure with the goal of serving everyone from the smallest kitchen-table startup to large email marketers. However, the company’s main focus is on small to medium companies, especially those just starting out in email advertising. This is especially reflected in the fact that customers subscribing to the moderate plans get unlimited mails, while larger plans have constraints.
Integrations and Add-Ons
Benchmark Offers approximately 20 plug-ins and integrations. If you don’t observe the integration you need, there is still hope. You’re able to use the API or ask an integration by sending an email to [email protected]
· Benchmark Events — Benchmark Occasions is event marketing applications designed to integrate fully with Benchmark Email. Launched in 2012, this program allows users to create and customize events, promote and market tickets, and monitor the success of their events via their Benchmark Email accounts. A variety of subscriptions are available, such as a free alternative.
· Salesforce.com — This integration allows users to import contacts into Benchmark and utilize Benchmark’s email system to maintain Salesforce customers participated. Read our overview of Salesforce here.
· WordPress — Benchmark Mail Lite is a WordPress plugin which allows users to easily build an email audience via their readers. The plugin can automatically create email variations of blog posts and allows users to connect up to five Benchmark accounts.
· Highrise — Merges Highrise contacts with a Benchmark list. Read our overview of Highrisehere.
· Benchmark Power — This free plugin lets you source pictures for your Benchmark emails from locations across the net. Benchmark Power captures pictures you find and instantly uploads them to a Benchmark accounts for future usage.
· Flickr — Users with Flickr accounts can link Flickr for their own Benchmark image galleries.
· Shopify — You are able to link a Shopify accounts to Benchmark and mechanically add Shopify clients to Benchmark lists. You can even add contributors to various lists based on which products they bought. Read our review of Shopify here.
· PayPal — Users can add some of the PayPal clients for their own Benchmark email lists bylinking the account. Read our overview of Paypal here.
· Easy List — Know more about this simple list-making program and download it .
· WordPress — The ever-present site and site builder provides an integration with Benchmark. Use it to send emails of your blog posts and use the analytics to see how your subscribers react to them. Learn more here.
· Zapier — Gain access to Zapier’s enormous integration library here. Average Open Rate For Marketing Emails
Social Media Integrations
Because Of the key connection between social networking and email advertising, it is important to look at the social networking features contained in Benchmark.
· Social Media Templates — One section of Benchmark’s enormous email template list is made of societal media-specific templates that directly promote your company’s involvement in social networking forums such as Facebook, Twitter, and LinkedIn.
· Facebook”Like” Button — Benchmark offers a very simple function which permits you to bring a Facebook”Just Like” button to your emails.
· Facebook Sign-Up Form — Benchmark provides easy-to-create sign-up forms (see”Characteristics” above) for both sites and Facebook fan pages, so you can convert followers to subscribers.
· Social Links within Email — After you connect your Benchmark account together with your Facebook, Twitter, or LinkedIn account, you can add buttons to each email that will direct your subscribers to each of your social networking pages.
The company also fully Complies with all the U.S.-E.U. and U.S.-Swiss Safe Harbor Frameworks concerning the collection of personal data from citizens of those nations. When clients provide credit card numbers to Benchmark, the company uses secure socket layer (SSL) security to encrypt the information. The whole platform is encrypted to ensure the safety of all customers’ personal information.
Anti-Spam Policy and Protection
Like All legitimate ESPs, Benchmark takes spam seriously and outlines a clear zero-tolerance policy for any of the users trying to take part in spam actions. The business is fully in compliance with all the U.S. CAN-SPAM Act of 2003. Benchmark additionally takes several steps to preserve its reputation as a spam-free supplier, among them membership in the Email Sender and Provider Coalition. The business employs the app SpamAssassin to filter messages delivered through its server.
To prevent users from Unknowingly sending spam-like substances, Benchmark supplies a spam test feature which looks for words commonly utilized in spam messages. It scores each email on a scale from 1 to 5; 5s are assigned to content that is very likely to be blocked. In the event of a high score, the program suggests”less spammy” alternatives. Individualized IP addresses also assist large-volume senders decrease their spam amounts.
Customer Support and Service
Benchmark Offers its users a lot of support resources. Customer service is usually responsive, with minimal waiting times. The website provides good learning resources, but can be opaque occasionally. Crucial information can be buried and hard to locate, particularly in the event that you don’t know precisely what you’re looking for, especially in regards to minute particulars about strategies. For instance. The Free For Life plan includes Benchmark branding on each email, but you won’t find that mentioned on the Free For Life page, not even in the fine print. Nor will you see it mentioned when you register. The only place it is mentioned is at the FAQ, here.
Here are some of the resources Benchmark offers. Average Open Rate For Marketing Emails
· Live Email and Support — Benchmark provides live one-on-one aid through these means.
· Email Support. Contact Benchmark at support[email protected] or through the company’s contact form . Available 24 hours Monday — Friday and limited hours on Saturday.
· Phone Support. You can reach Benchmark at 800-430-4095 (U.S.) or 001-562-252-3789 (all states ). Available weekdays from 6 am to 5 pm PT.
· Chat Support. Available almost 24 hours daily Monday — Friday and limited hours on Saturday. Offered in English, Spanish, Portuguese, and Italian.
· FAQ — Benchmark’s FAQ section is somewhat mislabeled because it’s closer to some QandA-format knowledge base than a typical FAQ. You will find more than 900 entries, sorted into 18 subjects ranging from”Getting Started” to”API.” Users can execute a keyword search of any subject (or sub-topic) or of their FAQ as a whole. 1 caveat. With such an extensive knowledge base, it is pretty much inevitable that some entries will be out of date. A few of the QandAs provide information that’s wholly incorrect, so in some cases, you may need to contact assistance to hash things out.
· Video Tutorials and Webinars — Benchmark provides about two dozen movie tutorials that take users step by step through the features of the program. The business also supplies a webinar called”Benchmark Mail Crash Course.” You can see it live each Friday at 10.00 a.m. PST or watch the recorded version at any time. You can also ask for a special webinar on a number of different subjects. Live webinars include the opportunity to ask questions during the demonstration.
· Email Marketing Manuals and Articles — You can find more in-depth information on email marketing generally, in addition to the Benchmark program specifically, in the Manuals Section. These downloadable documents also cover industry-specific troubles. Articles, very similar to sites, offer users advice beyond that found in the FAQ section, but in shorter, more readable chunks than the guides provide.
· Glossary of Email Marketing Requirements — This is a particularly helpful tool for all those brand new to email marketing who believe consumed by all the jargon. Benchmark provides a glossarywith 50 of the most popular email advertising conditions from”above-the-fold” into”whitelists.”
· Blog and Newsletter — For current information regarding email marketing trends, check out Benchmark’s monthly newsletter, in addition to its extremely active blog. All subscribers automatically gain access to current newsletters, and Benchmark also offers an archive of newsletter posts from November 2007-October 2012.
· Benchmark Community — Benchmark users may post their newest newsletters on message boards at the Benchmark Community. This forum allows users to discuss newsletter creation strategies, vote for their favorite newsletters, and gain inspiration from other Benchmark users.
Web-Based Or Locally-Installed
Benchmark is entirely web-based and doesn’t Require any installation on your PC.
Favorable Reviews and Testimonials
Benchmark Includes a four-out-of-five star score on G2 Crowd, using a slightly better showing on GetApp and Capterra. 4.5 stars each. Average Open Rate For Marketing Emails
Some common points of compliments.
· Top Notch Service . This is perhaps the most common observation concerning Benchmark, and some thing I noticed for myself too. People tend to find support prompt and beneficial, and a few say it is actually the component that distinguishes Benchmark from its competitors. The company also receives praise for its website articles and videos.
· Feature Selection Across All Plans. Some users praise the addition of features including AB testing and surveys from most programs; many companies charge extra for such features or only include them into their pricier plans.
· Ease of Use. Users tend to find Benchmark’s interface extremely user-friendly and intuitive. The program gathers compliments from a broad assortment of demographics, from first-time ESP consumers to people who have attempted a variety of programs before settling on Benchmark.
· Mobile Friendly Emails. Users were impressed with the mobile-friendly email design of Benchmark’s templates. Since an increasing number of people access their email from mobile devices, this can be an increasingly important aspect to take into account.
Negative Reviews and Complaints
I was not able to find many people who loathed Their own Benchmark experience. But, I was able to find a couple of complaints.
· Inconsistent Send-Times. Apparently some users experienced an issue with Benchmark in which their emails were sent hours when they were scheduled. One customer theorized that the issue might arise from long lists of recipients. Not all clients of Benchmark will possess time-sensitive shipping demands, but others will. Should you want your emails to go out precisely when your schedule dictates, you might need to consider this situation.
· Buggy Social Media Integrations. I saw several user reviews that commented the social networking integrations in Benchmark are not up to par.
· “Spammy” Templates. Some users have been worried that Benchmark’s templates can feel like spam mail, leading recipients to mark them as junk and not reading the contents. Since the whole purpose of an ESP would be to prevent this from happening, this may be a problem. On the flip side, I never felt this way while searching through the template list, so it may not be the most legitimate of complaints.
Benchmark Provides a huge number of pricing strategies, such as a totally free plan and a massive scale of paid plans that may service anywhere between 600 and 7,140,000 subscribers.
Benchmark’s free plans do not require credit Cards, which is always refreshing. The only grab. There’ll be a little Benchmark logo at the bottom of every email you send out. Of course, you can always choose to upgrade to a paid plan in case you don’t need the Benchmark branding. The free plan permits you to send up to 14000 mails to around 2000 subscribers and provides you access to most but not all of Benchmark’s features record. Notable absences into the attributes list for free accounts include email automation and sub-accounts (allowing multiple users to access one Benchmark account).
Paid Plans. Average Open Rate For Marketing Emails
Users with little contacts lists and restricted Monthly messages have the option of paying for their email marketing depending on the number of mails they send each month.
o Moderate Plans. 600-50,000 subscribers, $13.99-$254.99 per month
o Large Strategies. 55,000-100,000 subscribers, $285.99-$494.99 per month
o Extra Large Plans. 125,000-1,000,000 subscribers, $659.99-$4,273.99 per month
o Massive Plans. 1,070,000-7,140,000 subscribers, $4,500-$29,200 a month
Benchmark accepts all Major credit cards and also lets you pay through PayPal. They also offer a 25% discount for nonprofits and educators.
Benchmark is a solid program. It’s Simple to Use, Open to invention, and competitively priced. Its free alternatives might just be the very best in the business for anybody who just wants to dip into email marketing (particularly small, neighborhood businesses). For that matter, any Benchmark strategy can work nicely for a small business which perspectives email as a minor element of its advertising and has no desire to work past the principles just yet.
If you are a little or even medium-sized Business looking for a easy email marketing program using a host of amazing features, Benchmark is an exceptional option. Even though there may come a time when you outgrow the app, it provides a great deal for the money, offers exceptional service, and the business appears to be sensitive to the needs of its users. You can’t ask for much more.