Overview Benchmark Email Bad Emails
For many a day in 2004, three people sat Around one desk in a tiny medical office — an office that functioned as the group’s conference room, breakfast area, and thought hub. Backed by a small programming group in India, the trio (comprising Benchmark Internet Group founder Curt Keller, his wife Denise, along with an SEO expert) discussed ideas for how to implement a deceptively simple idea. Simple email advertising. Many of the thoughts were beyond the resources of this fledgling business, but that didn’t stop Keller from planning ahead.
The first Clients of Benchmark Email were small businesses located in near proximity to Benchmark’s one-room HQ in Long Beach, CA. Keller and his team personally sold them on the use of email advertising, while working hard to make a simple user interface that would be simple to operate. All the time, the company championed such novel ideas as customizable templates and applications which adapted to consumer requirements. They also made certain from the outset that anybody who needed help would have rapid access to excellent customer support.
Benchmark Has continued to grow and advantagesper. Its present focus. Providing global email marketing services to small and midsize businesses while continuing to honor a commitment to help children in need. This does not mean that Benchmark is a little-guys-only company, however; it has stuck to its core principle of adaptability and serves large organizations like UNICEF and Kaiser-Permanente via its High Volume Enterprise plans.
Today, Benchmark serves up of 73,000 users from across the planet, but the company has not forgotten its roots. Benchmark still maintains good relationships with small, locally-based companies. In reality, the company supplies a complete page of testimonials from local users of this app. You may read more about Benchmark’s history and development here.
While the Majority of the features Benchmark provides Are on par with the rest of the business, among the standout characteristics of the ESP is the simple fact that most of its attributes come standard with each account — including the free ones. Below are a few of Benchmark’s most notable offerings.
· Hundreds of Industry-Specific, Themed Templates. Benchmark offers all customers access to the library of over 400 templates. These are organized into 19 categories, some of which are tailored to particular industries like education, entertainment, and retail. There is also a category for social media-specific templates.
· Video Emails. Perhaps the best-known advantage of Benchmark is its support for video emails. The business explains the advantages of this feature here.
· Online Surveys. You’ll be able to create professional-looking online surveys using one of Benchmark’s 6 templates. Post your survey on your site or construct it into an email.
· Dedicated Email Server. All Benchmark’s High Volume plans have a dedicated IP address to help increase deliverability rates. Users on other plans have the choice of paying for this service ($30/month) to boost their own delivery stats. Read more about the advantages of dedicated servers here.
· Email Delivery Management. Benchmark’s email shipping management program is all about getting customers’ emails into inboxes. The business is a part of the Email Sender and Provider Coalition and works with ReturnPath, a leading email delivery and consulting support. The business also communicates with ISPs on its customers’ behalf. Benchmark Email Bad Emails
· Mobile App. Benchmark’s mobile apps allow customers having an Apple device to get several purposes on the street. They can access and add contacts, browse reportsand send videos through integration using a YouTube account, and even layout and send quick email blasts with one of 10 templates that are available. This is quite a bit more than many other businesses offer in their mobile apps, which makes them considerably more functional.
· Photo Editing. If the photos you intend to utilize on your email campaign aren’t perfectly sized or need some color adjustment, you can use Benchmark’s integrated photo editor. This is a pretty handy feature if you don’t have photoshop accessible.
· Code Editor. If you’ve got the know-how to work magic with HTML, Benchmark offers this ultra-customization choice with which you may construct your emails from scratch.
· Autoresponder. Each Benchmark client has the power to style up to eight custom autoresponder messages. These can be scheduled as a series or occasion lead-up, or designed as annual messages such as birthday or anniversary emails.
· Sign-Up Forms. The only way to become successful in email marketing is by way of growing your own list, and Benchmark really promotes doing so through sign-up forms. The business bases its Free For Life account entirely around site and Facebook sign-ups and supplies an easy-to-use instrument to create customized templates for each medium.
· Inbox Checker. Since every email program differs and each internet browser includes a signature fashion, making certain your emails look good across the board is crucial. You can use Inbox Checker to have a look at the way your email displays in Gmail using Explorer and Outlook 3. Using the full program (which checks everything out of AOL to Yahoo, Explorer to Safari, mobile to PC) is a paid add-on service, available for $14 per 100 checks.
· RSS-to-Email. Regular bloggers may create newsletters out of their blogs mechanically through the RSS-to-Email attribute, which works with any blog which manages an RSS-feed. Users only have to establish a campaign and template within Benchmark once.
· API Integration. An API (Application Program Interface) enables different software programs to communicate with one another with no formal plug-in connection. Benchmark’s API Integration feature permits users with XML-RPC, HTTP POST, or HTTP GET abilities to recover data from some other programs that use JSON, XML, XML-RPC, or PHP serialization strings. In a nutshell, this permits them to perform three functions. Manage contact lists, handle campaigns and campaign sending, and assess statistics. The company describes this function in more detail .
· Advanced Metrics. Benchmark provides both List Segmentation and AB Split Testing.
· Multiple-Language Interface. Benchmark is offered in seven languages. Chinese, English, German, Japanese, Italian, Portuguese, and Spanish.
Ease Of Use
Enrolling in a Benchmark accounts is fairly straightforward. After entering your name, email, contact number, and company name, you have to confirm your email address. This is a five-minute procedure for me. Upon logging into my account (with the free program ) I was greeted by an appealing UI that gave me a very clear direction about how to create my first email campaign. Great beginning!
Email Campaign Creation
On its dashboard, Benchmark provides users five main options. Emails, Automations, Contacts, Surveys, and Reports. To make a new campaign, proceed into the Emails section, then hit on the large blue”Create New Mail” button at the upper right-hand corner. Benchmark Email Bad Emails
From there, you have to decide if you want an RSS Or classic email message. It is possible to use Benchmark’s drag-and-drop editor, or go for more customization with the built-in code editor. If you are someone who codes their own email, then my hat is off to you, but I am not gifted that way, so I went with the drag-and-drop option.
I had been prompted to enter a subject line for my Email and set up how much tracking I wanted on the message, in addition to if I wanted an automatic tweet when the campaign went out. The following task was to choose which contacts I wished to receive the campaign. With that, I was eventually able to start building the email itself. If you would like to, you can assemble your personal email layouts employing a very intuitive editor. On the flip side, you can alter one of Benchmark’s templates, which are great, and much better than I was able to do in my.
Preventing the Email Campaign
If you are just Starting out, you can do as I did and manually input contacts at a time. However, for those who already have a listing, there are numerous ways to import it. You can upload a CSV, xls, or txt file directly from the personal computer; import contacts directly from Salesforce.com, Hotmail, or Gmail accounts; or copy and paste large lists of contacts to a text form. When you create your Benchmark lists, they will show up on your dashboard, along with a Master Unsubscribe List.
The actual sending of this email is quite simple. When you have finished all of your tweaks, you can either save the email as a draft, send it immediately, or schedule a time and date for delivery. If you would like to verify all is well before distributing your email about the planet, it is possible to send it to your self to preview it as many as 10 times/day. I chose to program my email for delivery to see how timely the automated system would actually be. I advised my email for 2.45 and received it at 2.50, therefore while the timing wasn’t exactly perfect, it was probably present in tolerance levels for many users. If you’re one of the more infrequent users who demand on-the-minute email sending, you may have to look elsewhere. More worryingly, my email didn’t go to my primary inbox but was automatically sorted into my”promotions” folder. Definitely not perfect.
Mail Campaign Reporting
First thing I Noticed about Benchmark email reports was something I’d read in a couple of reviews. They are really, really fast. I mean lightning fast. Opens register in the Benchmark system almost instantaneously. I’ve worked with several different apps where these reports take hours or even days to look.
Benchmark provides users with several key Pieces of information about each effort. The arguably most important statistic, the available speed, appears in both pie graph and numerical form. Additionally, Benchmark supplies users with stats for clicks, forwards, bounces, unsubscribes, and misuse. Each stat further breaks down to the specific email addresses related to a given action. Users may export this information for further analysis via a csv or xls file. There’s also a social media place which reports shares via Facebook, Twitter, or LinkedIn, as well as a map that breaks down, by country, that opens your mails. Benchmark Email Bad Emails
Though all of the information Is Excellent and Necessary, it is not enough to sustain increased level marketers that want more information such as conversions, which links were clicked, and revenue analysis. Though Google Analytics provides a whole lot of that information with appropriate integration, there might come a time when serious marketers need more information than Benchmark provides. Whether or not a small business will reach that point varies, of course, based on the business.
Specific Size Of Business
Benchmark made its 3-tiered pricing Structure with the objective of serving everyone from the smallest kitchen-table startup to large email marketers. On the other hand, the company’s key focus is on small to medium businesses, especially those just beginning in email advertising. This is particularly reflected in the fact that clients subscribing to the moderate plans get unlimited emails, while larger plans have constraints.
Integrations and Add-Ons
Benchmark Offers roughly 20 plug-ins and integrations. If you don’t see the integration you need, there is still hope. You can use the API or ask a integration by sending an email to [email protected]
· Benchmark Occasions — Benchmark Occasions is event marketing applications designed to integrate fully with Benchmark Email. Launched in 2012, this program allows users to create and customize occasions, promote and sell tickets, and track the success of their events through their Benchmark Email accounts. A variety of programs are available, including a free alternative.
· Salesforce.com — This integration enables users to import contacts into Benchmark and use Benchmark’s email system to maintain Salesforce customers participated. Read our review of Salesforce here.
· Twitter — Benchmark Email Lite is a WordPress plugin which permits users to quickly build an email audience via their readers. The plugin can automatically create email versions of blog articles and allows users to connect up to five Benchmark accounts.
· Highrise — Merges Highrise contacts using a Benchmark listing. Read our overview of Highrisehere.
· Benchmark Power — This free plug-in lets you source pictures for your Benchmark mails from locations across the web. Benchmark Power captures pictures you locate and instantly uploads them to your Benchmark accounts for future usage.
· Flickr — Users with Flickr accounts may link Flickr for their own Benchmark image galleries.
· Shopify — You can link a Shopify account to Benchmark and mechanically add Shopify customers to Benchmark lists. You can even add subscribers to different lists based on what they purchased. Read our review of Shopify here.
· PayPal — Users may add any of the PayPal clients for their Benchmark email lists bylinking the accounts. Read our review of Paypal here.
· Easy List — Know more about this simple list-making app and download it .
· WordPress — The ever-present site and website builder offers an integration with Benchmark. Use it to send mails of your blog articles and use the analytics to observe how your readers respond to them. Learn more here.
· Zapier — Gain entry to Zapier’s enormous integration library here. Benchmark Email Bad Emails
Social Media Integrations
Since Of the key connection between social networking and email marketing, it’s very important to check out the social networking features contained in Benchmark.
· Social Media Templates — One section of Benchmark’s enormous email template listing is made of societal media-specific templates which directly promote your company’s involvement in social media forums such as Facebook, Twitter, and LinkedIn.
· Facebook”Like” Button — Benchmark offers a simple function which allows you to add a Facebook”Like” button to your own emails.
· Facebook Sign-Up Form — Benchmark supplies easy-to-create sign-up forms (see”Features” above) for both sites and Facebook fan pages, so you can convert followers into subscribers.
· Social Links within Mail — After you connect your Benchmark account together with your Facebook, Twitter, and/or LinkedIn account, you can add switches to every email which will direct your subscribers to each of your social networking pages.
The company also fully Complies with the U.S.-E.U. and U.S.-Swiss Safe Harbor Frameworks concerning the selection of personal data from citizens of those nations. When clients provide credit card amounts to Benchmark, the company uses secure socket layer (SSL) protection to encrypt the info. The whole system is encrypted to ensure the safety of all customers’ personal details.
Anti-Spam Policy and Protection
Like All legitimate ESPs, Benchmark takes junk seriously and summarizes a clear zero-tolerance policy for any of the users hoping to engage in spam activities. The company is fully in compliance with the U.S. CAN-SPAM Act of 2003. Benchmark additionally takes several steps to preserve its reputation as a spam-free provider, among them membership in the Email Sender and Provider Coalition. The company uses the program SpamAssassin to filter messages sent through its server.
To stop users from Unknowingly sending spam-like substances, Benchmark supplies a spam test feature which looks for words widely used in spam messages. It scores each email on a scale from 1 to 5; 5s are assigned to content that’s very likely to be blocked. In the event of a top score, the program suggests”less spammy” alternatives. Individualized IP addresses also assist large-volume senders decrease their spam numbers.
Customer Service and Support
Benchmark Offers its users a lot of support tools. Customer support is generally responsive, with minimal waiting times. The site provides good learning resources, but can be opaque at times. Key information can be buried and hard to locate, particularly in the event that you don’t know exactly what you’re searching for, particularly in regards to minute particulars about strategies. As an example. That the Free For Life plan includes Benchmark branding on every email, however you won’t see that mentioned on the Free For Life page, not even in the fine print. Nor will you see it mentioned when you sign up. The only place it’s mentioned is at the FAQ, here.
Here are some of those resources Benchmark offers. Benchmark Email Bad Emails
· Live Support and Email — Benchmark provides live one-on-one support through the following means.
· Email Support. Contact Benchmark at support[email protected] or through the organization’s contact form . Accessible 24 hours Monday — Friday and limited hours on Saturday.
· Phone Support. You are able to reach Benchmark at 800-430-4095 (U.S.) or even 001-562-252-3789 (all states ). Available weekdays from 6 am to 5 pm PT.
· Chat Support. Available nearly 24 hours per day Monday — Friday and restricted hours on Saturday. Founded in English, Spanish, Portuguese, and Italian.
· FAQ — Benchmark’s FAQ section is somewhat mislabeled because it’s closer to some QandA-format knowledge base than a typical FAQ. You will find more than 900 entries, sorted into 18 subjects ranging from”Getting Started” to”API.” Users may execute a key word search of any subject (or sub-topic) or from the FAQ as a whole. 1 caveat. With such an extensive knowledge base, it is pretty much inevitable that some entries will be out of date. A few of the QandAs offer advice which is wholly incorrect, so in some cases, you might want to contact support to hash things out.
· Video Tutorials and Webinars — Benchmark supplies about two dozen movie tutorials that take users step by step through the features of this app. The business also supplies a webinar known as”Benchmark Mail Crash Course.” You can view it live each Friday at 10.00 a.m. PST or see the recorded version at any time. You can even ask for a particular webinar on a number of other topics. Live webinars include the chance to ask questions during the presentation.
· Email Marketing Manuals and Articles — There are more in-depth details on email marketing in general, as well as the Benchmark program specifically, in the Manuals Section. These downloadable documents also cover industry-specific issues. Articles, similar to sites, offer users advice beyond that found in the FAQ section, but in shorter, more readable chunks than the guides provide.
· Glossary of Email Marketing Terms — This is a particularly valuable tool for all those brand new to email marketing who believe consumed by all of the jargon. Benchmark gives a glossarywith 50 of the very popular email marketing terms from”above-the-fold” to”whitelists.”
· Website and Newsletter — For current info about email advertising trends, check out Benchmark’s monthly newsletter, in addition to its exceptionally active blog. All readers automatically obtain access to present newsletters, and Benchmark also offers an archive of newsletter articles from November 2007-October 2012.
· Benchmark Community — Benchmark users can post their latest newsletters on message boards at the Benchmark Community. This forum allows users to discuss newsletter production strategies, vote for their favourite newsletters, and gain inspiration from other Benchmark users.
Web-Based Or Locally-Installed
Benchmark is completely web-based and doesn’t Require any installation on your computer.
Positive Reviews and Testimonials
Benchmark Includes a four-out-of-five star rating on G2 Crowd, using a slightly better showing on GetApp and Capterra. 4.5 stars each. Benchmark Email Bad Emails
Some common points of praise.
· Top Notch Service . This is maybe the most common observation regarding Benchmark, and some thing I discovered for myself as well. People today are inclined to find support prompt and helpful, and a few say it is actually the element that distinguishes Benchmark from its rivals. The company also receives praise for its website posts and videos.
· Feature Selection Across All Aims . Some users praise the inclusion of features including AB testing and surveys from most programs; many firms charge extra for these features or only include them into their pricier plans.
· Ease of Use. Users tend to find Benchmark’s interface extremely user-friendly and intuitive. The program gathers compliments from a broad range of demographics, from first-time ESP consumers to those who have attempted many different programs before settling on Benchmark.
· Mobile Friendly Emails. Consumers were impressed with the mobile-friendly email layout of Benchmark’s templates. Since an increasing number of people access their email from mobile devices, this can be an increasingly important factor to consider.
Negative Reviews and Complaints
I was not able to find many people who loathed Their own Benchmark experience. But, I managed to discover a few complaints.
· Inconsistent Send-Times. Apparently some users experienced a problem with Benchmark in which their mails were sent hours when they were first scheduled. One customer theorized that the issue might arise in long lists of recipients. Not all clients of Benchmark will have time-sensitive sending demands, but other people will. If you need your mails to go out precisely when your schedule dictates, you may have to consider this situation.
· Buggy Social Media Integrations. I watched several consumer reviews that remarked the social media integrations in Benchmark aren’t up to par.
· “Spammy” Templates. Some users were worried that Benchmark’s templates may feel like spam mail, causing recipients to mark them as junk rather than studying the contents. Since the whole point of an ESP is to stop this from occurring, this might be an issue. On the flip side, I never felt this way while looking through the template list, so it may not be the most legitimate of complaints.
Benchmark Provides a enormous number of pricing strategies, such as a totally free plan and a huge scale of paid programs which may service anywhere between 600 and 7,140,000 subscribers.
Benchmark’s free programs do not require charge Cards, that is always refreshing. The only catch. There’ll be a small Benchmark emblem at the bottom of each email you send out. Of course, you can always opt to upgrade to a paid program in case you don’t need the Benchmark branding. The free plan permits you to send up to 14000 emails to around 2000 subscribers and gives you access to most but not all of Benchmark’s features record. Notable absences to the attributes list for free account include email automation and sub-accounts (allowing many users to get one Benchmark account).
Paid Strategies. Benchmark Email Bad Emails
Users with small contacts lists and limited Monthly messages have the choice of paying to get their email advertising depending on the amount of mails that they send every month.
o Moderate Plans. 600-50,000 subscribers, $13.99-$254.99 per month
o Large Strategies. 55,000-100,000 subscribers, $285.99-$494.99 per month
o Extra Large Plans. 125,000-1,000,000 subscribers, $659.99-$4,273.99 per month
o Enormous Plans. 1,070,000-7,140,000 subscribers, $4,500-$29,200 per month
Benchmark accepts all Major credit cards and also allows you to pay through PayPal. They also offer a 25% reduction for nonprofits and teachers.
Benchmark is a good program. It’s Simple to Use, Open to invention, and competitively priced. Its free alternatives might very well be the very best in the company for anybody who only wants to dive into email advertising (especially small, neighborhood companies ). For that matter, any Benchmark plan can work nicely for a little company which views email as a minor element of its advertising and does not have any desire to work past the principles just yet.
If you are a little or maybe medium-sized Company looking for a simple email marketing program with a multitude of amazing features, Benchmark is an excellent choice. Though there might come a time when you outgrow the app, it provides a lot for the price, provides excellent support, and the business seems to be sensitive to the needs of its users. You can’t ask for much more.