Overview Benchmark Twitter
For many a day in 2004, three people sat Around a single desk in a small medical office — an office which served as the group’s conference room, breakfast area, and thought heart. Backed by a little programming group in India, the trio (consisting of Benchmark Internet Group founder Curt Keller, his wife Denise, and an SEO pro ) discussed ideas for how to execute a deceptively simple idea. Simple email marketing. Many of the ideas were beyond the resources of the fledgling company, but that did not stop Keller from planning ahead.
The first Customers of Benchmark Mail were small companies located in close proximity to Benchmark’s one-room HQ in Long Beach, CA. Keller and his staff sold them on the usage of email advertising, while working hard to create a very simple user interface which would be simple to operate. All the time, the business championed such innovative ideas as customizable templates and software which adapted to consumer needs. They also made certain from the outset that anybody who needed help would have quick access to excellent customer support.
Benchmark Has continued to rise and advantagesper. Its present focus. Providing worldwide email advertising solutions to small and midsize companies while continuing to honor a commitment to assist kids in need. This doesn’t indicate that Benchmark is a little-guys-only company, however; it has adhered to its core principle of adaptability and serves large organizations such as UNICEF and Kaiser-Permanente through its High Volume Business plans.
Today, Benchmark serves upwards of 73,000 users from across the globe, however, the company hasn’t forgotten its roots. Benchmark still maintains good relationships with little, locally-based businesses. In reality, the organization supplies a full page of testimonials from users of the app. You may read more about Benchmark’s background and development here.
While the Majority of the features Benchmark provides Are on par with the rest of the industry, one of the standout characteristics of the ESP is the fact that nearly all its attributes come standard with each account — such as the free ones. Below are a few of Benchmark’s most notable offerings.
· Hundreds of Industry-Specific, Themed Templates. Benchmark offers all customers access to its library of over 400 templates. These are organized into 19 categories, some of which are tailored to particular industries such as education, entertainment, and retailstores. There is also a category for social media-specific templates.
· Video Emails. Perhaps the best-known advantage of Benchmark is its support for video mails. The business describes the benefits of this feature here.
· Online Surveys. You’ll be able to create professional-looking online surveys using one of Benchmark’s 6 templates. Post your survey on your website or construct it directly into an email.
· Dedicated Email Server. All Benchmark’s High Volume plans come with a dedicated IP address to help increase deliverability rates. Users on other plans have the option of paying for this service ($30/month) to boost their particular delivery stats. Read more about the advantages of dedicated servers .
· Email Delivery Management. Benchmark’s email shipping management program is about getting customers’ emails into inboxes. The company is a part of the Email Sender and Provider Coalition and operates with ReturnPath, a leading email delivery and delivery service. The business also communicates with ISPs on its customers’ behalf. Benchmark Twitter
· Mobile App. Benchmark’s mobile apps make it possible for customers with an Apple device to access several purposes on the street. They can get and add contacts, read reports, send videos via integration using a YouTube account, and even layout and send quick email blasts with one of 10 templates that are available. This is quite a little more than many other businesses offer in their mobile programs, which makes them considerably more operational.
· Photo Editing. If the pictures you intend to use on your email campaign aren’t perfectly sized or need some colour adjustment, you may use Benchmark’s integrated picture editor. This is a pretty handy feature if you don’t have photoshop accessible.
· Code Editor. If you’ve got the know-how to work magic with HTML, Benchmark provides this ultra-customization choice with which you may construct your mails from scratch.
· Autoresponder. Each Benchmark client has the ability to style up to eight custom autoresponder messages. These can be scheduled as a series or event lead-up, or made as annual messages such as anniversary or birthday mails.
· Sign-Up Forms. The only way to be successful in email advertising is through growing your list, and Benchmark really promotes doing so through sign-up forms. The business bases its Free For Life account completely around site and Facebook sign-ups and provides an easy-to-use tool to create customized templates for every medium.
· Inbox Checker. Since every email program differs and every internet browser has a signature style, making sure that your emails look good across the board is important. You can use Inbox Checker to look at the way your email screens in Gmail using Explorer and Outlook 3. Using the full program (which checks everything from AOL to Yahoo, Explorer to Safari, mobile to PC) is a paid add-on service, available for $14 per 100 checks.
· RSS-to-Email. Regular bloggers can create newsletters from their sites mechanically through the RSS-to-Email attribute, which works with any site which handles an RSS-feed. Users simply need to set up a template and campaign within Benchmark once.
· API Integration. An API (Application Program Interface) allows different software programs to communicate with one another without a formal plug-in link. Benchmark’s API Integration feature permits users using XML-RPC, HTTP POST, or HTTP GET abilities to recover data from some other programs which use JSON, XML, XML-RPC, or PHP serialization strings. In brief, this allows them to play three purposes. Manage contact lists, manage campaigns and effort sending, and assess statistics. The company explains this role in more detail here.
· Advanced Metrics. Benchmark provides both Listing Segmentation and AB Split Testing.
· Multiple-Language Interface. Benchmark is offered in seven languages. Chinese, English, German, Japanese, Italian, Portuguese, and Spanish.
Ease Of Use
Enrolling in a Benchmark accounts is pretty straightforward. After entering your name, email, contact number, and company name, you have to confirm your email address. This was a five-minute procedure for me. Upon logging into my account (using the free plan) I was greeted by an attractive UI that gave me a very clear path about how to create my very first email campaign. Good start!
Email Campaign Creation
On its dashboard, Benchmark offers users five chief options. Emails, Automations, Contacts, Surveys, and Reports. To make a new campaign, go to the Emails section, then hit on the big blue”Create New Mail” button in the upper right-hand corner. Benchmark Twitter
From there, you have to decide If You Would like an RSS Or classic email message. You can use Benchmark’s drag-and-drop editor, or go for more customization with the built-in code editor. If you’re someone who codes their own email, then my hat is off to you, but I am not gifted that way, so I went with the drag-and-drop option.
I was prompted to enter a subject line for my Email and setup how much tracking I desired on the message, as well as if I wanted an automatic tweet once the campaign went out. The following task was to select which contacts I wished to receive the campaign. With that, I was eventually able to begin constructing the email . If you would like to, you are able to assemble your own email designs using an extremely intuitive editor. On the other hand, you can modify one of Benchmark’s templates, that can be great, and better than I was able to do on my own.
Sending the Email Campaign
If You’re just Starting out, you can do as I did and manually enter contacts one at a time. However, for people who already have a listing, there are several ways to import it. You are able to upload a CSV, xls, or txt file right from the personal computer; import contacts directly from Salesforce.com, Hotmail, or Gmail accounts; or copy and paste large lists of contacts to a text type. Once you create your Benchmark lists, then they will show up on your dashboard, along with a Master Unsubscribe List.
The actual sending of the email is quite simple. Once you’ve completed all your tweaks, you may either save the email as a draft, send it immediately, or schedule a date and time for delivery. If you want to verify everything is well before distributing your email on the world, it is possible to send it to your self to preview it as many as 10 times/day. I chose to program my email for delivery to view how timely the automated system would actually be. I scheduled my email for 2.45 and obtained it in 2.50, therefore while the timing was not exactly ideal, it was probably present in tolerance levels for most users. If you are among the more infrequent users who demand on-the-minute email sending, you may need to appear elsewhere. More worryingly, my email didn’t go to my main inbox but was automatically sorted into my”promotions” folder. Definitely not ideal.
Mail Campaign Reporting
The first thing I Discovered about Benchmark email reports was something I’d read about in a couple of reviews. They’re really, really fast. I mean lightning fast. Opens register from the Benchmark system virtually immediately. I’ve worked with a lot of different programs where these reports require hours or even days to appear.
Benchmark provides users with several key Bits of data about every campaign. The possibly most important statistic, the available rate, seems in both pie graph and numerical type. In addition, Benchmark supplies users with stats such as clicks, forwards, bounces, unsubscribes, and abuse. Every stat further breaks down to the specific email addresses associated with a given activity. Users may export this information for further analysis by means of a csv or xls file. There’s also a social media area which reports shares through Facebook, Twitter, or LinkedIn, in addition to a map which breaks down, by country, that opens your emails. Benchmark Twitter
Though all of this information is great and Necessary, it is not sufficient to sustain increased level marketers who want more info such as conversions, which hyperlinks were clicked, and revenue analysis. Although Google Analytics provides a whole lot of this info with proper integration, there may come a time when serious entrepreneurs need more info than Benchmark provides. Whether or not a small business will get to that point changes, naturally, based on the company.
Specific Size Of Business
Benchmark made its 3-tiered pricing Structure with the objective of serving everybody from the smallest kitchen-table startup to large email marketers. However, the organization’s main focus is on small to medium businesses, particularly those just beginning in email marketing. This is especially reflected in the fact that customers subscribing to the medium plans get unlimited emails, while bigger plans have constraints.
Integrations and Add-Ons
Benchmark Offers roughly 20 plug-ins and integrations. If you do not observe the integration you need, there’s still hope. You can use the API or ask a integration by sending an email to [email protected]
· Benchmark Events — Benchmark Occasions is event marketing applications designed to integrate fully with Benchmark Email. Launched in 2012, this app permits users to create and customize events, promote and sell tickets, and track the success of their events via their Benchmark Email accounts. A variety of subscriptions are available, such as a free alternative.
· Salesforce.com — This integration enables users to import contacts into Benchmark and utilize Benchmark’s email system to keep Salesforce customers participated. Read our overview of Salesforce here.
· WordPress — Benchmark Email Lite is a WordPress plug-in which permits users to easily build an email audience via their subscribers. The plugin can automatically produce email versions of blog posts and permits users to connect up to five Benchmark accounts.
· Highrise — Merges Highrise contacts using a Benchmark listing. Read our review of Highrisehere.
· Benchmark Power — This free plugin lets you supply pictures for your Benchmark mails from locations across the web. Benchmark Power captures images you find and immediately uploads them to your Benchmark accounts for future use.
· Flickr — Users with Flickr accounts may link Flickr for their Benchmark image galleries.
· Shopify — You can link a Shopify accounts to Benchmark and automatically add Shopify clients to Benchmark lists. You can even add contributors to different lists based on what they bought. Read our review of Shopify here.
· PayPal — Users can add any of the PayPal clients to their Benchmark email lists bylinking the account. Read our overview of Paypal here.
· Easy List — Know more about this simple list-making app and download it here.
· WordPress — The ever-present site and website builder offers an integration using Benchmark. Use it to send mails of your blog posts and also use the analytics to observe how your subscribers react to them. Learn more here.
· Zapier — Gain entry to Zapier’s huge integration library . Benchmark Twitter
Social Media Integrations
Since Of the key connection between social networking and email advertising, it’s important to look at the social media features included in Benchmark.
· Social Media Templates — One segment of Benchmark’s enormous email template listing consists of social media-specific templates that directly promote your institution’s participation in social media forums such as Facebook, Twitter, and LinkedIn.
· Facebook”Like” Button — Benchmark offers a simple function which permits you to bring a Facebook”Just Like” button to your own emails.
· Facebook Sign-Up Form — Benchmark supplies easy-to-create sign-up forms (see”Features” above) for both sites and Facebook fan pages, so you can convert followers into readers.
· Social Links within Mail — Once you connect your Benchmark account together with your Facebook, Twitter, or LinkedIn account, you can add switches to each email that will direct your subscribers to each of your social media pages.
The company also fully Complies with all the U.S.-E.U. and U.S.-Swiss Safe Harbor Frameworks concerning the collection of personal data from citizens of these nations. When customers provide credit card numbers to Benchmark, the business utilizes secure socket layer (SSL) protection to encrypt the info. The whole platform is encrypted to ensure the safety of all customers’ personal details.
Anti-Spam Policy and Protection
Like All legitimate ESPs, Benchmark takes junk seriously and summarizes a clear zero-tolerance policy for any of their users hoping to engage in spam actions. The business is fully in compliance with all the U.S. CAN-SPAM Act of 2003. Benchmark also takes several measures to preserve its standing as a spam-free supplier, one of them membership from the Email Sender and Provider Coalition. The company employs the program SpamAssassin to filter messages sent through its server.
To stop users from Unknowingly sending spam-like substances, Benchmark provides a spam check feature that looks for words widely utilized in spam messages. It scores each email on a scale from 1 to 5; 5s are assigned to content that’s very likely to be blocked. In the event of a high score, the program suggests”less spammy” alternatives. Individualized IP addresses also help large-volume senders decrease their spam amounts.
Customer Support and Service
Benchmark Offers its users a lot of support resources. Customer service is usually responsive, with minimal waiting times. The website offers good learning tools, but can be opaque occasionally. Crucial information can be buried and difficult to locate, especially in the event that you don’t know precisely what you’re searching for, particularly when it comes to minute particulars about strategies. For instance. That the Free For Life plan comprises Benchmark branding on each email, however you won’t see that mentioned on the Free For Life webpage, not even at the fine print. Nor are you going to see it mentioned when you register. The only place it is mentioned is in the FAQ, here.
Here are some of those resources Benchmark offers. Benchmark Twitter
· Live Email and Support — Benchmark supplies live one-on-one aid through these means.
· Email Service. Contact Benchmark at support[email protected] or via the organization’s contact form here. Available 24 hours Monday — Friday and restricted hours on Saturday.
· Phone Support. You can reach Benchmark in 800-430-4095 (U.S.) or 001-562-252-3789 (all countries). Available weekdays from 6 am to 5 pm PT.
· Chat Support. Available almost 24 hours daily Monday — Friday and limited hours on Saturday. Founded in English, Spanish, Portuguese, and Italian.
· FAQ — Benchmark’s FAQ section is somewhat mislabeled because it is closer to a QandA-format knowledge base than a typical FAQ. There are over 900 entries, sorted into 18 topics ranging from”Getting Started” to”API.” Users may execute a keyword search of any topic (or sub-topic) or of the FAQ as a whole. 1 caveat. With such a comprehensive knowledge base, it’s pretty much inevitable that some entries will be out of date. Some of the QandAs provide information which is wholly inaccurate, so in some cases, you might want to contact assistance to hash things out.
· Video Tutorials and Webinars — Benchmark provides about two dozen movie tutorials that take users step by step through the features of the app. The business also supplies a webinar called”Benchmark Mail Crash Course.” You may see it live each Friday at 10.00 a.m. PST or watch the recorded version at any moment. You can also ask for a particular webinar on a number of other subjects. Live webinars include the opportunity to ask questions during the presentation.
· Email Marketing Manuals and Articles — There are more in-depth information on email marketing generally, in addition to the Benchmark program especially, in the Manuals Section. These downloadable documents also cover industry-specific troubles. Articles, similar to blogs, offer users guidance beyond that found in the FAQ section, but in shorter, more digestible chunks than the guides provide.
· Glossary of Email Marketing Terms — This is a particularly helpful tool for those new to email marketing who feel consumed by all the jargon. Benchmark gives a glossarywith 50 of the most popular email marketing conditions from”above-the-fold” into”whitelists.”
· Website and Newsletter — For current info about email marketing trends, check out Benchmark’s monthly newsletter, as well as its extremely active site. All subscribers automatically gain access to current newsletters, and Benchmark also offers an archive of newsletter articles from November 2007-October 2012.
· Benchmark Community — Benchmark users may post their newest newsletters on message boards in the Benchmark Community. This forum allows users to talk about newsletter production strategies, vote for their favourite newsletters, and gain inspiration from other Benchmark users.
Web-Based Or Locally-Installed
Benchmark is entirely web-based and does not Require any setup on your computer.
Favorable Reviews and Testimonials
Benchmark Has a four-out-of-five star score on G2 Crowd, with a slightly better showing on GetApp and Capterra. 4.5 stars each. Benchmark Twitter
Some common points of praise.
· Top Notch Service . This is perhaps the most common monitoring concerning Benchmark, and something I discovered for myself as well. People today tend to find support prompt and helpful, and a few say it is really the component that distinguishes Benchmark from its rivals. The business also receives praise for its website posts and videos.
· Feature Selection Across All Plans. Some users praise the addition of attributes like AB analyzing and surveys in all programs; many companies charge extra for these attributes or just include them in their pricier plans.
· Ease of Use. Users tend to find Benchmark’s interface incredibly intuitive and user-friendly. The program gathers praise from a wide assortment of demographics, from first time ESP consumers to people who have attempted many different programs before settling Benchmark.
· Mobile Friendly Emails. Users were impressed with the mobile-friendly email layout of Benchmark’s templates. Since more and more people access their email from mobile devices, this can be an increasingly significant aspect to consider.
Negative Reviews and Complaints
I was not able to find many Men and Women who loathed Their Benchmark experience. However, I was able to discover a few complaints.
· Inconsistent Send-Times. Apparently some users experienced an issue with Benchmark in which their emails were sent hours after they were scheduled. 1 customer theorized that the issue might arise in lengthy lists of recipients. Not all customers of all Benchmark will have time-sensitive sending demands, but others will. If you need your emails to go out exactly whenever your schedule dictates, you may have to consider this situation.
· Buggy Social Media Integrations. I watched several consumer reviews that remarked the social networking integrations in Benchmark aren’t up to par.
· “Spammy” Templates. Some users have been concerned that Benchmark’s templates can feel like spam email, leading recipients to mark them as junk rather than reading the contents. Since the entire purpose of an ESP would be to stop this from happening, this might be an issue. On the other hand, I never felt this way whilst searching through the template list, so it may not be the most valid of complaints.
Benchmark Offers a enormous variety of pricing strategies, such as a free plan and a huge array of paid plans which may service anywhere between 600 and 7,140,000 subscribers.
Benchmark’s free programs do not require credit Cards, which is always refreshing. The only grab. There’ll be a little Benchmark emblem in the bottom of each email you send out. Obviously, you can always choose to upgrade to a paid program in case you don’t want the Benchmark branding. The free program allows you to send up to 14000 mails to up to 2000 subscribers and provides you access to most but not all of Benchmark’s features list. Notable absences into the features list for free accounts include email automation and sub-accounts (enabling multiple users to access one Benchmark account).
Paid Strategies. Benchmark Twitter
Users with little contacts lists and restricted Monthly messages have the choice of paying to get their email advertising based on the number of mails that they send each month.
o Medium Plans. 600-50,000 subscribers, $13.99-$254.99 a month
o Large Strategies. 55,000-100,000 subscribers, $285.99-$494.99 per month
o Extra Large Strategies. 125,000-1,000,000 subscribers, $659.99-$4,273.99 per month
o Enormous Plans. 1,070,000-7,140,000 subscribers, $4,500-$29,200 per month
Benchmark accepts all Major credit cards and also allows you to pay through PayPal. They also offer a 25% discount for nonprofits and educators.
Benchmark is a solid program. It is Simple to Use, Open to innovation, and competitively priced. Its free alternatives might very well be the best in the business for anybody who just wants to dive into email marketing (especially small, neighborhood companies ). For that matter, any Benchmark plan can work well for a small business which perspectives email as a minor element of its marketing and does not have any desire to work past the basics just yet.
If you are a small or maybe medium-sized Company looking for a simple email advertising program with a host of great features, Benchmark is an exceptional option. Even though there might come a time when you outgrow the app, it supplies a great deal for the price, provides excellent support, and the business seems to be sensitive to the needs of its customers. You can’t ask for much more.