Overview Ctr Email Marketing
For many an evening in 2004, three people sat Around a single desk in a tiny medical office — an office that functioned as the team’s conference room, lunch room, and thought hub. Backed by a little programming team in India, the trio (consisting of Benchmark Internet Group founder Curt Keller, his wife Denise, and an SEO pro ) discussed ideas on how best to implement a deceptively simple idea. Simple email marketing. Many of the ideas were beyond the resources of the fledgling business, but that did not stop Keller from moving ahead.
The first Clients of Benchmark Mail were small companies located in near proximity to Benchmark’s one-room HQ in Long Beach, CA. Keller and his staff sold them on the use of email marketing, while working hard to make a simple user interface that would be easy to operate. All the time, the company uses such innovative ideas as customizable templates and applications which adapted to consumer needs. They also made certain from the beginning that anyone who needed help would have quick access to excellent customer care.
Benchmark Has continued to grow and advantagesper. Its current focus. Providing global email advertising services to small and midsize companies while continuing to honor a commitment to help children in need. This doesn’t indicate that Benchmark is a little-guys-only company, however; it’s adhered to its core principle of adaptability and serves big organizations such as UNICEF and Kaiser-Permanente through its High Volume Enterprise plans.
Today, Benchmark serves up of 73,000 users from throughout the planet, however, the company has not forgotten its roots. Benchmark still maintains good relationships with little, locally-based companies. In reality, the company offers a complete page of testimonials from users of the program. You can read about Benchmark’s history and development here.
While the Majority of the features Benchmark provides Are on par with the rest of the business, among the standout features of this ESP is the fact that most of its attributes come standard with every single accounts — including the free ones. Here are some of Benchmark’s most notable offerings.
· Hundreds of Industry-Specific, Themed Templates. Benchmark offers all users access to its library of over 400 templates. These are organized into 19 categories, some of which are tailored to specific industries such as education, entertainment, and retailstores. There is also a class for social media-specific templates.
· Video Emails. Perhaps the best-known advantage of Benchmark is its support for video mails. The business explains the benefits of this attribute here.
· Online Surveys. You can create professional-looking online surveys using one of Benchmark’s 6 templates. Post your poll on your website or build it directly into an email.
· Dedicated Email Server. All Benchmark’s High Volume plans have a dedicated IP address to help increase deliverability rates. Users on other programs have the choice of paying for this service ($30/month) to boost their particular delivery stats. Read more about the benefits of dedicated servers here.
· Email Delivery Direction . Benchmark’s email delivery management program is about getting customers’ emails into inboxes. The business is a part of the Email Sender and Provider Coalition and operates with ReturnPath, a leading email delivery and delivery support. The business also communicates with ISPs on its clients’ behalf. Ctr Email Marketing
· Mobile App. Benchmark’s mobile programs allow customers with an Apple device to access several purposes on the street. They can access and add contacts, browse reportsand send videos via integration using a YouTube account, and even layout and send fast email blasts with one of 10 templates that are available. That is quite a bit more than many other businesses offer on their mobile programs, making them considerably more functional.
· Photo Editing. If the photos you plan to use on your email campaign aren’t perfectly sized or need some colour adjustment, you may use Benchmark’s integrated picture editor. This is a pretty handy feature if you do not have photoshop accessible.
· Code Editor. If you have the know-how to work magic with HTML, Benchmark offers this ultra-customization choice with which you may construct your emails from scratch.
· Autoresponder. Each Benchmark customer has the ability to design around eight custom autoresponder messages. These could be scheduled as a series or occasion lead-up, or designed as yearly messages like birthday or anniversary mails.
· Sign-Up Forms. The only way to be prosperous in email marketing is through growing your own list, and Benchmark really promotes doing this through sign-up forms. The company bases its Free For Life account completely around site and Facebook sign-ups and provides an easy-to-use instrument to create customized templates for every medium.
· Inbox Checker. Because every email program differs and every web browser includes a signature fashion, making sure that your emails look good across the board is important. You can use Inbox Checker to have a look at the way that your email screens in Gmail using Explorer and Outlook 3. Using the entire app (which assesses everything out of AOL to Yahoo, Explorer into Safari, mobile to PC) is a paid add-on provider, available for $14 each 100 checks.
· RSS-to-Email. Regular bloggers can create newsletters from their blogs automatically through the RSS-to-Email attribute, which works with any blog which manages an RSS-feed. Users simply need to establish a campaign and template inside Benchmark once.
· API Integration. An API (Application Program Interface) allows different software programs to communicate with one another with no formal plug-in link. Benchmark’s API Integration feature permits users using XML-RPC, HTTP POST, or HTTP GET skills to recover data from some other programs that use JSON, XML, XML-RPC, or PHP serialization strings. In a nutshell, this allows them to play three purposes. Manage contact lists, handle campaigns and effort sending, and check statistics. The business explains this function in more detail .
· Advanced Metrics. Benchmark offers both List Segmentation and AB Split Testing.
· Multiple-Language Interface. Benchmark is offered in seven languages. Chinese, English, German, Japanese, Italian, Portuguese, and Spanish.
Benefits Of Use
Signing up for a Benchmark accounts is pretty straightforward. After entering your name, email, contact number, and business name, you have to validate your email address. This was a five-minute procedure for me. Upon logging in to my account (using the free program ) I was greeted by an attractive UI that gave me a very clear direction about how to create my very first email campaign. Great start!
Email Campaign Creation
On its own dashboard, Benchmark offers users five chief options. Emails, Automations, Contacts, Surveys, and Reports. To make a new effort, proceed to the Emails segment, then hit the big blue”Create New Email” button at the top right-hand corner. Ctr Email Marketing
From there, you have to decide If You Would like an RSS Or classic email message. You can use Benchmark’s drag-and-drop editor, or go for more customization with the built-in code editor. If you are someone who codes their own email, then my hat is off to you, but I am not gifted that way, so I moved with the drag-and-drop option.
I had been motivated to enter a subject line for my Email and setup how much tracking I desired on the message, in addition to when I wanted an automatic tweet once the campaign went out. The following task was to choose which contacts I wanted to get the campaign. With that, I was finally able to begin constructing the email . If you want to, you can construct your personal email designs using an extremely intuitive editor. On the flip side, you can modify one of Benchmark’s templates, that can be great, and much better than I managed to do on my own.
Preventing the Email Campaign
If You’re just Starting out, you can do as I did and manually enter contacts at a time. However, for those who already have a list, there are several ways to import it. You are able to upload a CSV, xls, or txt file directly from your computer; import contacts directly from Salesforce.com, Hotmail, or Gmail accounts; or copy and paste huge lists of contacts to a text type. When you make your Benchmark lists, they will appear on your dash, together with a Master Unsubscribe List.
The sending of the email is rather simple. Once you’ve completed all your tweaks, you can save the email as a draft, send it immediately, or schedule a time and date for delivery. If you want to verify everything is well before distributing your email on the world, you can send it to your self to preview it as many as 10 times/day. I opted to program my email for shipping to view how timely the automated system would really be. I scheduled my email for 2.45 and received it at 2.50, so while the timing wasn’t exactly ideal, it was likely present in tolerance levels for most users. If you’re among the more infrequent users who need on-the-minute email sending, then you may need to look elsewhere. More worryingly, my email didn’t go to my main inbox but was mechanically sorted in my”promotions” folder. Definitely not ideal.
Email Campaign Reporting
First thing I Noticed about Benchmark email reports was something I’d read about in a couple of reviews. They are really, really fast. I mean lightning fast. Opens enroll from the Benchmark system almost immediately. I have worked with several other programs where these reports take hours or even days to look.
Benchmark provides users with several key Bits of data about every effort. The arguably most important statistic, the available speed, appears in both pie graph and numerical form. Additionally, Benchmark provides users with stats such as clicks, forward, bounces, unsubscribes, and misuse. Each stat further breaks down to the exact email addresses associated with a given activity. Users may export this information for additional analysis via a csv or xls file. There’s also a social media area which reports shares via Facebook, Twitter, or LinkedIn, as well as a map that breaks down, by state, that opens your mails. Ctr Email Marketing
Though all of the information Is Excellent and Necessary, it is not enough to sustain increased level marketers that need more information such as conversions, which links were clicked, and revenue analysis. Though Google Analytics provides a whole lot of this info with appropriate integration, there may come a time when serious marketers need more info than Benchmark provides. Whether a small company will get to that point varies, of course, based on the business.
Particular Size Of Business
Benchmark designed its 3-tiered pricing Structure with the objective of serving everybody from the tiniest kitchen-table startup to large email marketers. However, the company’s key focus is on small to medium companies, especially those just starting out in email advertising. This is especially reflected in the fact that customers subscribing to the medium plans get unlimited emails, while larger plans have limitations.
Integrations and Add-Ons
Benchmark Offers approximately 20 plug-ins and integrations. If you do not see the integration you want, there’s still hope. You’re able to use the API or ask a integration by sending an email to [email protected]
· Benchmark Occasions — Benchmark Events is event marketing software designed to integrate fully with Benchmark Email. Launched in 2012, this app allows users to make and customize occasions, promote and sell tickets, and track the success of their events via their Benchmark Email accounts. A variety of subscriptions are available, including a free alternative.
· Salesforce.com — This integration enables users to import contacts into Benchmark and use Benchmark’s email system to maintain Salesforce customers participated. Read our overview of Salesforce here.
· WordPress — Benchmark Mail Lite is a WordPress plug-in which allows users to quickly build an email audience through their subscribers. The plugin can automatically produce email versions of blog articles and allows users to connect up to five Benchmark accounts.
· Highrise — Merges Highrise contacts using a Benchmark list. Read our overview of Highrisehere.
· Benchmark Power — This free plug-in allows you to source images for your Benchmark emails from places across the net. Benchmark Power captures images you locate and instantly uploads them to your Benchmark account for future usage.
· Flickr — Users with Flickr accounts can link Flickr to their Benchmark image galleries.
· Shopify — You are able to link a Shopify account to Benchmark and automatically add Shopify clients to Benchmark lists. You can even add subscribers to different lists based on which products they purchased. Read our overview of Shopify here.
· PayPal — Users can add some of the PayPal customers for their Benchmark email lists bylinking the account. Read our overview of Paypal here.
· Easy List — Know more about this simple list-making program and download it .
· WordPress — The ever-present site and website builder offers an integration with Benchmark. Use it to send mails of your blog articles and use the analytics to observe how your subscribers react to them. Learn more here.
· Zapier — Gain entry to Zapier’s huge integration library . Ctr Email Marketing
Social Media Integrations
Since Of the key link between social media and email marketing, it’s important to check out the social media features contained in Benchmark.
· Social Media Templates — One section of Benchmark’s enormous email template listing consists of societal media-specific templates which directly promote your institution’s involvement in social media forums such as Facebook, Twitter, and LinkedIn.
· Facebook”Like” Button — Benchmark provides a simple function which permits you to add a Facebook”Just Like” button into your own emails.
· Facebook Sign-Up Form — Benchmark provides easy-to-create sign-up forms (see”Features” above) for both websites and Facebook fan pages, so you can convert followers into subscribers.
· Social Links within Mail — Once you connect your Benchmark account with your Facebook, Twitter, or LinkedIn account, you can add switches to each email which will direct your readers to each of your social media pages.
The Business also fully Complies with all the U.S.-E.U. and U.S.-Swiss Safe Harbor Frameworks regarding the collection of personal data from citizens of these nations. When customers provide credit card numbers to Benchmark, the company uses secure socket layer (SSL) security to encrypt the info. The entire platform is encrypted to ensure the safety of all customers’ personal details.
Anti-Spam Policy and Protection
Like All valid ESPs, Benchmark takes spam seriously and outlines a clear zero-tolerance policy for any of the users trying to take part in spam actions. The business is entirely in compliance with the U.S. CAN-SPAM Act of 2003. Benchmark also takes several steps to preserve its reputation as a spam-free supplier, among them membership in the Email Sender and Provider Coalition. The business uses the program SpamAssassin to filter messages sent through its host.
To prevent users from Unknowingly sending spam-like substances, Benchmark provides a spam check feature that looks for words commonly used in spam messages. It scores every email on a scale from 1 to 5; 5s are delegated to content that’s very likely to be blocked. In case of a top score, the program suggests”less spammy” alternatives. Individualized IP addresses also assist large-volume senders reduce their spam amounts.
Client Service and Support
Benchmark Offers its users a great deal of support resources. Customer service is usually responsive, with minimal waiting times. The site offers good learning resources, but can be needlessly opaque occasionally. Key information can be buried and hard to locate, especially if you don’t know exactly what you’re searching for, especially in regards to minute particulars about plans. As an example. The Free For Life plan includes Benchmark branding on every email, but you won’t find that mentioned on the Free For Life webpage, not even in the fine print. Nor are you going to see it mentioned when you sign up. The only place it’s mentioned is in the FAQ, here.
Here are some of those resources Benchmark offers. Ctr Email Marketing
· Live Support and Email — Benchmark provides live one-on-one support through the following means.
· Email Support. Contact Benchmark at [email protected].com or through the company’s contact form . Accessible 24 hours Monday — Friday and restricted hours on Saturday.
· Phone Support. You are able to reach Benchmark at 800-430-4095 (U.S.) or 001-562-252-3789 (all countries). Available weekdays from 6 am to 5 pm PT.
· Chat Support. Available almost 24 hours per day Monday — Friday and restricted hours on Saturday. Founded in English, Spanish, Portuguese, and Italian.
· FAQ — Benchmark’s FAQ section is somewhat mislabeled as it’s closer to some QandA-format knowledge base than a normal FAQ. You will find more than 900 entries, sorted into 18 subjects ranging from”Getting Started” to”API.” Users can execute a keyword search of any subject (or sub-topic) or of the FAQ as a whole. 1 caveat. With such an extensive knowledge base, it is pretty much inevitable that some entries will be out of date. Some of the QandAs offer advice that’s wholly inaccurate, so in some cases, you might need to contact assistance to hash things out.
· Video Tutorials and Webinars — Benchmark provides about two dozen video tutorials that take users step by step through the features of the app. The business also supplies a webinar called”Benchmark Email Crash Course.” You can view it live each Friday at 10.00 a.m. PST or see the recorded version at any moment. You might also ask for a special webinar on quite a few other topics. Live webinars comprise the chance to ask questions throughout the demonstration.
· Email Marketing Manuals and Articles — You can find more in-depth information on email marketing in general, as well as the Benchmark program specifically, at the Manuals Section. These downloadable files also cover industry-specific issues. Articles, very similar to blogs, offer users advice beyond that found in the FAQ section, but in shorter, more readable chunks compared to the guides provide.
· Glossary of Email Marketing Terms — This can be a particularly helpful tool for those brand new to email marketing who believe consumed by all of the jargon. Benchmark provides a glossarywith 50 of the most popular email marketing terms from”above-the-fold” to”whitelists.”
· Blog and Newsletter — For current information about email advertising trends, check out Benchmark’s monthly newsletter, in addition to its extremely active site. All subscribers automatically obtain access to current newsletters, and Benchmark also provides an archive of newsletter articles from November 2007-October 2012.
· Benchmark Community — Benchmark users can post their newest newsletters on message boards in the Benchmark Community. This forum allows users to talk about newsletter creation strategies, vote for their favorite newsletters, and gain inspiration from additional Benchmark users.
Web-Based Or Locally-Installed
Benchmark is completely web-based and doesn’t Require any setup on your PC.
Positive Reviews and Reviews
Benchmark Has a four-out-of-five star score on G2 Crowd, with a slightly better showing on GetApp and Capterra. 4.5 stars each. Ctr Email Marketing
Some common points of compliments.
· Top Notch Service . This is perhaps the most typical observation concerning Benchmark, and some thing I noticed for myself too. People today tend to find support prompt and beneficial, and a few say it is really the component that distinguishes Benchmark from its competitors. The business also receives praise for its website posts and videos.
· Characteristic Selection Across All Plans. Some users praise the inclusion of attributes including AB analyzing and surveys in all programs; many companies charge extra for these features or only include them in their pricier plans.
· Benefits of Use. Users have a tendency to locate Benchmark’s interface incredibly intuitive and user-friendly. The program gathers compliments from a wide assortment of demographics, from first time ESP users to people who have tried a variety of programs before settling on Benchmark.
· Mobile Friendly Emails. Consumers were impressed with the mobile-friendly email design of Benchmark’s templates. Since an increasing number of people access their email from mobile devices, this can be an increasingly significant factor to consider.
Negative Reviews and Complaints
I was Unable to find many Men and Women who loathed Their own Benchmark experience. But, I was able to discover a couple of complaints.
· Inconsistent Send-Times. Apparently a few users experienced a problem with Benchmark in which their emails were sent hours after they were scheduled. One customer theorized that the issue might arise in long lists of recipients. Not all clients of Benchmark will have time-sensitive sending demands, but other people will. Should you need your mails to go out exactly whenever your schedule dictates, you might have to consider this issue.
· Buggy Social Media Integrations. I watched several consumer testimonials that remarked the social media integrations in Benchmark aren’t up to par.
· “Spammy” Templates. Some users were concerned that Benchmark’s templates may feel like spam mail, leading recipients to mark them as junk rather than studying the contents. Since the whole purpose of an ESP would be to stop this from happening, this may be an issue. On the other hand, I never felt this way whilst looking through the template list, therefore it might not be the most valid of complaints.
Benchmark Offers a huge number of pricing plans, such as a free plan and a massive scale of paid programs which may service anywhere between 600 and 7,140,000 subscribers.
Benchmark’s free programs do not require credit Cards, that is always refreshing. The only grab. There will be a small Benchmark logo in the bottom of every email you send out. Of course, you can always opt to upgrade to a paid plan if you don’t want the Benchmark branding. The free plan permits you to send up to 14000 emails to up to 2000 subscribers and provides you access to most but not all of Benchmark’s features record. Notable absences to the features list for free account include email automation and sub-accounts (enabling multiple users to get one Benchmark accounts ).
Paid Plans. Ctr Email Marketing
Users with small contacts lists and limited Monthly messages have the option of paying for their email advertising based on the number of mails that they send each month.
o Moderate Plans. 600-50,000 subscribers, $13.99-$254.99 a month
o Large Strategies. 55,000-100,000 subscribers, $285.99-$494.99 a month
o Extra Large Plans. 125,000-1,000,000 subscribers, $659.99-$4,273.99 per month
o Enormous Plans. 1,070,000-7,140,000 subscribers, $4,500-$29,200 a month
Benchmark accepts all Major credit cards and also allows you to pay through PayPal. They also offer a 25% reduction for nonprofits and teachers.
Benchmark is a good program. It’s easy to use, Open to invention, and competitively priced. Its free alternatives might very well be the best in the company for anyone who just wants to dive into email advertising (especially small, local businesses). For that matter, any Benchmark plan can work nicely for a small business which views email as a little aspect of its advertising and has no desire to operate beyond the principles just yet.
If you are a small or even medium-sized Company looking for a simple email advertising program with a host of amazing features, Benchmark is an excellent option. Though there might come a time when you outgrow the program, it supplies a great deal for the money, offers excellent service, and the business appears to be sensitive to the needs of its customers. You can not ask for more.