Summary Email Marketing Cleaning Software
For many a day in 2004, three people sat Around a single desk in a small medical office — an office that functioned as the group’s conference room, breakfast area, and idea hub. Backed by a small programming team in India, the trio (consisting of Benchmark Internet Group founder Curt Keller, his wife Denise, along with an search engine optimization pro ) discussed ideas on how best to execute a deceptively straightforward concept. Simple email marketing. Many of the ideas were beyond the resources of the fledgling company, but that did not stop Keller from moving ahead.
The first Customers of Benchmark Email were small companies located in close proximity to Benchmark’s one-room HQ in Long Beach, CA. Keller and his team sold them on the use of email advertising, while working hard to create a very simple user interface that would be simple to operate. All the time, the company championed such novel ideas as customizable templates and software which adapted to consumer needs. They also made certain from the outset that anybody who needed help would have quick access to outstanding customer support.
Benchmark Has continued to rise and advantagesper. Its current focus. Providing global email advertising solutions to small and midsize businesses while continuing to honor a commitment to help children in need. This does not mean that Benchmark is a little-guys-only company, however; it’s adhered to its core principle of adaptability and serves large organizations like UNICEF and Kaiser-Permanente via its High Volume Business plans.
Today, Benchmark serves upwards of 73,000 users from across the planet, but the company has not forgotten its origins. Benchmark still keeps good relationships with little, locally-based companies. In fact, the company supplies a complete page of testimonials from users of the app. You can read about Benchmark’s background and development here.
While most of the features Benchmark supplies Are on par with the rest of the business, among the standout features of the ESP is the simple fact that nearly all its features come standard with every single accounts — such as the free ones. Below are a few of Benchmark’s most noteworthy offerings.
· Hundreds of Industry-Specific, Themed Templates. Benchmark offers all customers access to its library of over 400 templates. These are organized into 19 classes, some of which are tailored to particular industries such as education, entertainment, and retailstores. There is also a category for social media-specific templates.
· Video Emails. Perhaps the best-known benefit of Benchmark is its support for video mails. The company explains the benefits of this feature here.
· Online Surveys. You can create professional-looking online polls using one of Benchmark’s 6 templates. Post your survey on your website or build it into an email.
· Dedicated Email Server. All of Benchmark’s High Volume programs come with a dedicated IP address to help increase deliverability rates. Users on other programs have the option of paying for this service ($30/month) to increase their own delivery stats. Read more about the benefits of dedicated servers here.
· Email Delivery Direction . Benchmark’s email delivery management program is all about getting clients’ emails into inboxes. The company is a part of the Email Sender and Provider Coalition and works with ReturnPath, a leading email delivery and consulting support. The business also communicates with ISPs on its customers’ behalf. Email Marketing Cleaning Software
· Mobile App. Benchmark’s mobile programs make it possible for customers with an Apple device to get several purposes on the road. They can access and include contacts, read reportsand send videos through integration with a YouTube accounts, and even layout and send fast email blasts with one of 10 available templates. This is quite a bit more than many other businesses offer in their mobile programs, which makes them much more operational.
· Photo Editing. If the pictures you intend to utilize in your email campaign are not perfectly sized or want some colour adjustment, you can use Benchmark’s integrated photo editor. This is a pretty handy feature if you do not have photoshop available.
· Code Editor. In case you’ve got the know-how to work magic with HTML, Benchmark offers this ultra-customization choice with which you can build your mails from scratch.
· Autoresponder. Each Benchmark customer has the power to style up to eight custom autoresponder messages. These can be scheduled as a series or event lead-up, or designed as annual messages like birthday or anniversary emails.
· Sign-Up Forms. The only way to become successful in email marketing is by way of growing your list, and Benchmark actually promotes doing so through sign-up forms. The business bases its Free For Life account entirely around site and Facebook sign-ups and provides an easy-to-use tool to create custom templates for every medium.
· Inbox Checker. Since every email program differs and each web browser includes a signature fashion, making certain that your emails look great across the board is important. You can use Inbox Checker to have a look at the way your email displays in Gmail using Explorer and Outlook 3. Using the full app (which assesses everything out of AOL to Yahoo, Explorer into Safari, mobile to PC) is a paid add-on provider, available for $14 each 100 checks.
· RSS-to-Email. Regular bloggers can create newsletters out of their blogs automatically through the RSS-to-Email attribute, which works with any site which manages an RSS-feed. Users simply need to set up a template and campaign inside Benchmark once.
· API Integration. An API (Application Program Interface) allows different software programs to communicate with one another without a formal plug connection. Benchmark’s API Integration feature permits users with XML-RPC, HTTP POST, or HTTP GET abilities to retrieve data from some other apps which use JSON, XML, XML-RPC, or PHP serialization strings. In a nutshell, this permits them to play three purposes. Manage contact lists, handle campaigns and effort sending, and check statistics. The company describes this function in more detail .
· Advanced Metrics. Benchmark provides both Listing Segmentation and AB Split Testing.
· Multiple-Language Interface. Benchmark is available in seven languages. Chinese, English, German, Japanese, Italian, Portuguese, and Spanish.
Ease Of Use
Signing up for a Benchmark account is fairly straightforward. After entering your name, email, phone number, and business name, you have to validate your email address. This is a five-minute procedure for me. Upon logging in to my account (with the free plan) I was greeted by an appealing UI that gave me a clear direction on the best way best to create my very first email campaign. Great start!
Email Campaign Creation
On its own dashboard, Benchmark offers users five chief choices. Emails, Automations, Contacts, Surveys, and Reports. To make a new effort, proceed into the Emails section, then hit on the big blue”Create New Email” button in the top right-hand corner. Email Marketing Cleaning Software
From there, you have to decide if you want an RSS Or classic email message. You can use Benchmark’s drag-and-drop editor, or move for more customization with the built-in code editor. If you are someone who codes their own email, then my hat is off to you, but I am not gifted that way, so I went with the drag-and-drop option.
I was motivated to enter a subject line for my Email and set up how much tracking I desired on the message, as well as if I wanted an automated tweet once the effort went out. The next task was to choose which contacts I wanted to get the campaign. With that, I was finally able to begin constructing the email itself. If you would like to, you are able to construct your personal email layouts using a very intuitive editor. On the flip side, you can modify one of Benchmark’s templates, that are great, and better than I was able to do on my own.
Preventing the Email Campaign
If You’re just Starting out, you can certainly do as I did and manually enter contacts one at a time. However, for those who already have a listing, there are numerous ways to import it. You are able to upload a CSV, xls, or txt file directly from your personal computer; import contacts directly from Salesforce.com, Hotmail, or Gmail accounts; or copy and paste huge lists of contacts to a text form. Once you create your Benchmark lists, then they will show up on your dashboard, along with a Master Unsubscribe List.
The sending of this email is rather easy. Once you’ve completed all your tweaks, you can either save the email as a draft, send it immediately, or schedule a time and date for delivery. If you want to verify everything is well before distributing your email about the world, it is possible to send it to your self to preview it as many as 10 times/day. I chose to program my email for shipping to see how timely the automatic system would actually be. I scheduled my email for 2.45 and obtained it in 2.50, therefore while the timing was not exactly perfect, it was likely present in tolerance levels for many users. If you’re among the more rare users who need on-the-minute email sending, you might have to look elsewhere. More worryingly, my email didn’t go to my main inbox but was automatically sorted into my”promotions” folder. Definitely not ideal.
Mail Campaign Reporting
The first thing I Discovered about Benchmark email reports was something I would read in a couple of reviews. They are really, really fast. I mean lightning fast. Opens enroll in the Benchmark system virtually immediately. I’ve worked with a lot of other apps where these reports require hours or even days to appear.
Benchmark provides users with several key Bits of information about each effort. The arguably most important statistic, the open speed, appears in both pie graph and numerical form. In addition, Benchmark supplies users with stats such as clicks, forward, bounces, unsubscribes, and misuse. Every stat further breaks down to the specific email addresses associated with a given action. Users can export this information for additional analysis via a csv or xls file. There’s also a social media place which reports shares via Facebook, Twitter, or LinkedIn, in addition to a map that breaks down, by state, who opens your emails. Email Marketing Cleaning Software
Though all of the information is great and Necessary, it is not enough to sustain increased level marketers that want more info such as conversions, which links were clicked, and revenue analysis. Although Google Analytics provides a lot of this info with proper integration, there may come a time when serious marketers need more information than Benchmark provides. Whether a small business will get to that point changes, naturally, based on the business.
Particular Size Of Company
Benchmark designed its 3-tiered pricing Structure with the objective of serving everyone from the smallest kitchen-table startup to big email marketers. However, the company’s main focus is on small to medium companies, especially those just beginning in email advertising. This is particularly reflected in the fact that clients subscribing to the medium plans get unlimited emails, while bigger plans have limitations.
Integrations and Add-Ons
Benchmark Offers approximately 20 plug-ins and integrations. If you don’t observe the integration you want, there’s still hope. You can use the API or request a integration by sending an email to [email protected]
· Benchmark Events — Benchmark Events is event marketing applications designed to integrate fully with Benchmark Email. Launched in 2012, this program permits users to make and customize occasions, promote and sell tickets, and monitor the success of the events via their Benchmark Email accounts. A number of subscriptions are available, such as a free option.
· Salesforce.com — This integration enables users to import contacts into Benchmark and use Benchmark’s email system to keep Salesforce customers participated. Read our overview of Salesforce here.
· Twitter — Benchmark Mail Lite is a WordPress plugin which permits users to quickly build an email viewer through their readers. The plugin can automatically create email variations of blog articles and permits users to connect up to five Benchmark accounts.
· Highrise — Merges Highrise contacts with a Benchmark listing. Read our overview of Highrisehere.
· Benchmark Power — This free plugin lets you source images for your Benchmark mails from locations across the web. Benchmark Power captures pictures you locate and instantly uploads them to a Benchmark accounts for future use.
· Flickr — Users with Flickr accounts may link Flickr to their Benchmark image galleries.
· Shopify — You are able to link a Shopify accounts to Benchmark and mechanically add Shopify clients to Benchmark lists. You can even add subscribers to various lists based on which products they purchased. Read our overview of Shopify here.
· PayPal — Users can add any of their PayPal clients to their own Benchmark email lists bylinking the account. Read our review of Paypal here.
· Easy List — Learn more about this very simple list-making app and download it here.
· WordPress — The ever-present site and website builder offers an integration using Benchmark. Use it to send mails of your blog articles and also use the analytics to observe how your subscribers respond to them. Learn more here.
· Zapier — Gain access to Zapier’s enormous integration library . Email Marketing Cleaning Software
Social Media Integrations
Since Of the key connection between social networking and email advertising, it’s very important to check out the social networking features included in Benchmark.
· Social Media Templates — One segment of Benchmark’s enormous email template list is made of social media-specific templates which directly promote your company’s participation in social networking forums like facebook, Twitter, and LinkedIn.
· Facebook”Like” Button — Benchmark offers a very simple function which allows you to bring a Facebook”Like” button into your emails.
· Facebook Sign-Up Form — Benchmark provides easy-to-create sign-up forms (see”Features” above) for both sites and Facebook enthusiast pages, so you can convert followers into subscribers.
· Social Links within Email — After you link your Benchmark account with your Facebook, Twitter, or LinkedIn accounts, you can add switches to every email which will direct your subscribers to each of your social networking pages.
The company also fully Complies with the U.S.-E.U. and U.S.-Swiss Safe Harbor Frameworks concerning the collection of personal data from citizens of those countries. When customers provide credit card numbers to Benchmark, the business utilizes secure socket layer (SSL) security to encrypt the info. The whole system is encrypted to ensure the safety of customers’ personal details.
Anti-Spam Policy and Protection
Like All valid ESPs, Benchmark takes spam seriously and outlines a clear zero-tolerance policy for any of the users trying to engage in spam activities. The business is fully in compliance with all the U.S. CAN-SPAM Act of 2003. Benchmark also takes several measures to preserve its reputation as a spam-free supplier, one of them membership in the Email Sender and Provider Coalition. The business uses the program SpamAssassin to filter messages sent through its server.
To prevent users from Unknowingly sending spam-like substances, Benchmark provides a spam check feature that looks for words widely utilized in spam messages. It scores each email on a scale from 1 to 5; 5s are assigned to content that’s likely to be blocked. In case of a high score, the program suggests”less spammy” alternatives. Individualized IP addresses also assist large-volume senders reduce their spam numbers.
Customer Service and Support
Benchmark Offers its users a great deal of support tools. Customer support is generally responsive, with minimal waiting times. The website offers good learning resources, but can be opaque at times. Crucial information is often buried and difficult to locate, particularly in the event that you don’t know precisely what you’re searching for, particularly in regards to minute particulars about plans. As an example. That the Free For Life plan comprises Benchmark branding on every email, but you won’t find that mentioned on the Free For Life webpage, not even at the fine print. Nor are you going to see it said when you register. The only place it’s mentioned is at the FAQ, here.
Here are some of those resources Benchmark offers. Email Marketing Cleaning Software
· Live Email and Support — Benchmark provides live one-on-one aid through these means.
· Email Support. Contact Benchmark at support[email protected] or through the organization’s contact form . Available 24 hours Monday — Friday and restricted hours on Saturday.
· Telephone Support. You are able to reach Benchmark at 800-430-4095 (U.S.) or even 001-562-252-3789 (all states ). Available weekdays from 6 am to 5 pm PT.
· Chat Support. Accessible nearly 24 hours per day Monday — Friday and restricted hours on Saturday. Founded in English, Spanish, Portuguese, and Italian.
· FAQ — Benchmark’s FAQ section is somewhat mislabeled because it is closer to a QandA-format knowledge foundation than a typical FAQ. You will find more than 900 entries, sorted into 18 topics ranging from”Getting Started” to”API.” Users can perform a key word search of any topic (or sub-topic) or from the FAQ as a whole. 1 caveat. With such a comprehensive knowledge base, it’s pretty much inevitable that some entries are going to be out of date. Some of the QandAs provide information that’s wholly incorrect, so in some cases, you might want to contact support to hash things out.
· Video Tutorials and Webinars — Benchmark provides about two dozen video tutorials that take users step by step through the features of this program. The business also supplies a webinar known as”Benchmark Email Crash Course.” You may view it live each Friday at 10.00 a.m. PST or see the recorded version at any time. You can also ask for a particular webinar on a number of other subjects. Live webinars include the opportunity to ask questions during the presentation.
· Email Marketing Manuals and Articles — There are more in-depth information on email marketing generally, as well as the Benchmark program specifically, in the Manuals Section. These downloadable documents also cover industry-specific issues. Articles, very similar to blogs, offer users guidance beyond that found in the FAQ section, but in shorter, more readable chunks than the guides provide.
· Glossary of Email Marketing Terms — This can be a particularly valuable tool for all those new to email marketing who feel consumed by all the jargon. Benchmark provides a glossarywith 50 of the very popular email marketing terms from”above-the-fold” into”whitelists.”
· Blog and Newsletter — For current info regarding email advertising trends, check out Benchmark’s monthly newsletter, in addition to its extremely active blog. All subscribers automatically gain access to present newsletters, and Benchmark also provides an archive of newsletter articles from November 2007-October 2012.
· Benchmark Community — Benchmark users can post their latest newsletters on message boards in the Benchmark Community. This forum allows users to talk about newsletter creation strategies, vote for their favorite newsletters, and gain inspiration from additional Benchmark users.
Web-Based Or Locally-Installed
Benchmark is entirely web-based and does not Require any installation on your PC.
Favorable Reviews and Reviews
Benchmark Includes a four-out-of-five star rating on G2 Crowd, using a slightly better showing on GetApp and Capterra. 4.5 stars each. Email Marketing Cleaning Software
Some common points of praise.
· Top Notch Service . This is perhaps the most common monitoring regarding Benchmark, and some thing I noticed for myself too. People tend to find support prompt and beneficial, and some say it’s really the component that distinguishes Benchmark from its competitors. The business also receives praise for its website posts and videos.
· Characteristic Selection Across All Aims . Some users praise the inclusion of attributes like AB testing and surveys in all programs; many firms charge extra for these attributes or only include them into their pricier plans.
· Ease of Use. Users tend to locate Benchmark’s interface incredibly user-friendly and intuitive. The program gathers praise from a wide range of demographics, from first time ESP users to those who have tried many different programs before settling on Benchmark.
· Mobile Friendly Emails. Consumers were impressed with the mobile-friendly email layout of Benchmark’s templates. Since an increasing number of people access their email from mobile devices, this can be an increasingly significant factor to consider.
Negative Reviews and Complaints
I was Unable to find many people who loathed Their Benchmark experience. However, I managed to find a few complaints.
· Inconsistent Send-Times. Apparently some users experienced a problem with Benchmark where their mails were sent hours after they were scheduled. 1 customer theorized the issue might arise in lengthy lists of recipients. Not all clients of Benchmark will have time-sensitive shipping demands, but others will. Should you want your mails to go out exactly whenever your program dictates, you may have to consider this issue.
· Buggy Social Media Integrations. I watched several consumer reviews that commented the social networking integrations in Benchmark aren’t up to par.
· “Spammy” Templates. Some users were concerned that Benchmark’s templates can feel like spam email, leading recipients to mark them as spam and not studying the contents. Since the whole point of an ESP would be to stop this from occurring, this might be a problem. On the flip side, I never felt this way while looking through the template list, therefore it might not be the most legitimate of complaints.
Benchmark Provides a enormous number of pricing strategies, including a free plan and a massive scale of paid programs which may service anywhere between 600 and 7,140,000 subscribers.
Benchmark’s free plans do not require credit Cards, which is always refreshing. The only catch. There’ll be a little Benchmark logo at the bottom of each email you send out. Of course, you can always opt to upgrade to a paid program if you don’t need the Benchmark branding. The free plan permits you to send up to 14000 mails to up to 2000 subscribers and provides you access to all but not all Benchmark’s features record. Notable absences into the features list for free accounts comprise email automation and sub-accounts (enabling many users to get one Benchmark accounts ).
Paid Strategies. Email Marketing Cleaning Software
Users with little contacts lists and limited Monthly messages have the choice of paying for their email advertising based on the amount of emails that they send each month.
o Medium Plans. 600-50,000 subscribers, $13.99-$254.99 per month
o Large Strategies. 55,000-100,000 subscribers, $285.99-$494.99 a month
o Extra Large Strategies. 125,000-1,000,000 subscribers, $659.99-$4,273.99 per month
o Enormous Plans. 1,070,000-7,140,000 subscribers, $4,500-$29,200 a month
Benchmark accepts all Major credit cards and also lets you pay through PayPal. They also offer a 25% reduction for nonprofits and educators.
Benchmark is a good program. It’s Simple to Use, Open to invention, and competitively priced. Its free alternatives might just be the best in the company for anyone who only wants to dive into email advertising (particularly small, local companies ). For that matter, any Benchmark strategy can work well for a small company which views email as a little aspect of its marketing and does not have any desire to operate past the basics just yet.
If you are a little or even medium-sized Business looking for a simple email marketing program using a host of amazing features, Benchmark is an exceptional choice. Though there might come a time when you launch the program, it provides a great deal for the money, offers exceptional support, and the company seems to be sensitive to the requirements of its customers. You can’t ask for more.