Overview Email Marketing Software Mail
For many a day in 2004, three people sat Around one desk in a tiny medical office — an office which functioned as the team’s conference room, breakfast area, and thought heart. Backed by a small programming team in India, the trio (comprising Benchmark Internet Group founder Curt Keller, his wife Denise, along with an SEO expert) discussed ideas for how to implement a deceptively simple concept. Simple email advertising. Many of the ideas were beyond the means of this fledgling business, but that didn’t stop Keller from moving ahead.
The first Clients of Benchmark Email were small companies located in close proximity to Benchmark’s one-room HQ in Long Beach, CA. Keller and his staff personally sold them on the use of email advertising, while working hard to create a very simple user interface that would be simple to operate. All the time, the company championed such novel ideas as customizable templates and software which adapted to consumer needs. They also made certain from the beginning that anybody who needed help would have quick access to outstanding customer support.
Benchmark Has continued to rise and advantagesper. Its current focus. Providing global email marketing solutions to small and midsize businesses while continuing to honor a commitment to help children in need. This doesn’t indicate that Benchmark is a little-guys-only company, however; it’s adhered to its core principle of adaptability and functions big organizations like UNICEF and Kaiser-Permanente via its High Volume Enterprise plans.
Today, Benchmark serves up of 73,000 users from throughout the globe, but the company hasn’t forgotten its roots. Benchmark still keeps good relationships with small, locally-based companies. In fact, the organization offers a complete page of testimonials from local users of the app. You can read more about Benchmark’s background and development here.
While most of the features Benchmark provides Are on par with the rest of the business, one of the standout features of this ESP is the simple fact that most of its features come standard with every single accounts — including the free ones. Here are some of Benchmark’s most notable offerings.
· Countless Industry-Specific, Themed Templates. Benchmark provides all customers access to its library of over 400 templates. These are organized into 19 categories, some of which are tailored to specific industries such as education, entertainment, and retailstores. There’s also a category for social media-specific templates.
· Video Emails. Possibly the best-known benefit of Benchmark is its support for video mails. The business describes the benefits of this attribute here.
· Online Surveys. You’ll be able to create professional-looking online polls using among Benchmark’s 6 templates. Post your survey on your site or build it into an email.
· Dedicated Email Server. All Benchmark’s High Volume plans have a dedicated IP address to help increase deliverability prices. Users on other plans have the option of paying for this service ($30/month) to increase their own delivery stats. Read more about the benefits of dedicated servers .
· Email Delivery Direction . Benchmark’s email delivery management program is about getting customers’ emails into inboxes. The company is a member of the Email Sender and Provider Coalition and works with ReturnPath, a top email delivery and consulting support. The business also communicates with ISPs on its clients’ behalf. Email Marketing Software Mail
· Mobile App. Benchmark’s mobile programs make it possible for customers having an Apple device to get several functions on the road. They can access and add contacts, browse reportsand send videos through integration using a YouTube accounts, and even design and send quick email blasts with one of 10 templates that are available. This is quite a bit more than many other companies offer on their mobile apps, which makes them considerably more functional.
· Photo Editing. If the photos you intend to utilize in your email campaign are not perfectly sized or need some colour adjustment, you may use Benchmark’s integrated photo editor. This is a fairly handy feature if you don’t have photoshop accessible.
· Code Editor. If you have the know-how to work magic with HTML, Benchmark provides this ultra-customization choice with which you can construct your mails from scratch.
· Autoresponder. Each Benchmark client has the ability to design around eight custom autoresponder messages. These could be scheduled as a series or event lead-up, or made as annual messages such as anniversary or birthday emails.
· Sign-Up Types . The only way to become successful in email marketing is through growing your own list, and Benchmark really promotes doing so via sign-up forms. The business bases its Free For Life account entirely around site and Facebook sign-ups and supplies an easy-to-use tool to create custom templates for every medium.
· Inbox Checker. Since every email program differs and each web browser has a signature style, making certain your emails look good across the board is important. It is possible to use Inbox Checker to have a look at the way that your email screens in Gmail using Explorer and Outlook 3. Employing the entire app (which assesses everything from AOL to Yahoo, Explorer into Safari, mobile to PC) is a paid add-on provider, available for $14 per 100 checks.
· RSS-to-Email. Regular bloggers can create newsletters out of their sites mechanically through the RSS-to-Email attribute, which works with any site which handles an RSS-feed. Users only have to establish a campaign and template inside Benchmark once.
· API Integration. An API (Application Program Interface) enables different software programs to communicate with one another without a formal plug-in link. Benchmark’s API Integration feature allows users with XML-RPC, HTTP POST, or HTTP GET abilities to recover data from other apps that use JSON, XML, XML-RPC, or PHP serialization strings. In a nutshell, this permits them to perform three purposes. Manage contact lists, manage campaigns and campaign sending, and check data. The company describes this function in more detail .
· Advanced Metrics. Benchmark provides both Listing Segmentation and AB Split Testing.
· Multiple-Language Interface. Benchmark is offered in seven languages. Chinese, English, German, Japanese, Italian, Portuguese, and Spanish.
Benefits Of Use
Signing up for a Benchmark accounts is fairly straightforward. After entering your name, email, contact number, and business name, you have to confirm your email address. This is a five-minute process for me. Upon logging in to my account (with the free plan) I was greeted by an appealing UI that gave me a very clear direction about the best way to create my first email campaign. Great beginning!
Email Campaign Creation
On its own dashboard, Benchmark provides users five main options. Emails, Automations, Contacts, Surveys, and Reports. To create a new effort, go to the Emails section, then hit on the big blue”Create New Mail” button at the top right-hand corner. Email Marketing Software Mail
From there, you have to decide if you want an RSS Or traditional email message. It is possible to use Benchmark’s drag-and-drop editor, or go for more customization using the built-in code editor. If you’re somebody who codes their own email, then my hat is off to you, but I am not personally gifted that way, so I went with the drag-and-drop option.
I was prompted to enter a subject line for my Email and setup how much tracking I wanted on the message, as well as when I wanted an automated tweet when the campaign went out. The following task was to select which contacts I wished to get the campaign. With that, I was eventually able to start building the email . If you want to, you can construct your own email designs using an extremely intuitive editor. On the flip side, you can modify one of Benchmark’s templates, that are great, and much better than I was able to do in my.
Sending the Email Campaign
If You’re just Starting out, you can do as I did and manually enter contacts one at a time. However, for people who already have a listing, there are several ways to import it. You can upload a CSV, xls, or txt file right from your computer; import contacts directly from Salesforce.com, Hotmail, or Gmail accounts; or copy and paste large lists of contacts to a text form. Once you make your Benchmark lists, they will show up on your dashboard, along with a Master Unsubscribe List.
The actual sending of the email is quite simple. Once you’ve finished all of your tweaks, you can either save the email as a draft, send it immediately, or schedule a time and date for delivery. If you would like to verify all is well before distributing your email on the world, it is possible to send it to your self to preview it as many as 10 times/day. I chose to schedule my email for delivery to see how timely the automatic system would really be. I advised my email for 2.45 and obtained it in 2.50, so while the timing wasn’t exactly perfect, it was probably present in tolerance levels for many users. If you are among the more rare users who demand on-the-minute email sending, then you may have to appear elsewhere. More worryingly, my email didn’t go to my primary inbox but was mechanically sorted into my”promotions” folder. Definitely not ideal.
Mail Campaign Reporting
The first thing I Noticed about Benchmark email reports was something I’d read in a couple of reviews. They’re really, really quickly. I mean lightning fast. Opens enroll in the Benchmark system virtually instantaneously. I’ve worked with several other apps where these reports require hours or even days to appear.
Benchmark provides users with several key Bits of data about every campaign. The possibly most important statistic, the available rate, appears in both pie chart and numerical type. Additionally, Benchmark supplies users with stats for clicks, forward, bounces, unsubscribes, and misuse. Each stat further breaks down to the exact email addresses related to a given activity. Users can export this information for further analysis via a csv or xls file. There is also a social media area which reports shares via Facebook, Twitter, or LinkedIn, in addition to a map which breaks down, by country, that opens your mails. Email Marketing Software Mail
Though all of the information Is Excellent and Necessary, it isn’t enough to sustain higher level marketers who need more info such as conversions, which hyperlinks were clicked, and revenue analysis. Although Google Analytics provides a whole lot of this information with proper integration, there may come a time when serious marketers need more info than Benchmark provides. Whether a small business will get to that point varies, naturally, dependent on the company.
Specific Size Of Company
Benchmark made its 3-tiered pricing Structure with the goal of serving everybody from the smallest kitchen-table startup to large email marketers. However, the company’s main focus is on small to medium businesses, particularly those just starting out in email marketing. This is particularly reflected in the fact that clients subscribing to the medium plans get unlimited emails, while bigger plans have limitations.
Integrations and Add-Ons
Benchmark Offers roughly 20 plug-ins and integrations. If you don’t observe the integration you need, there is still hope. You’re able to use the API or ask a integration by sending an email to [email protected]
· Benchmark Events — Benchmark Events is event marketing applications designed to integrate fully with Benchmark Email. Launched in 2012, this program allows users to make and customize occasions, promote and market tickets, and monitor the success of the events via their Benchmark Email account. A variety of subscriptions are available, including a free alternative.
· Salesforce.com — This integration enables users to import contacts into Benchmark and use Benchmark’s email system to keep Salesforce customers participated. Read our review of Salesforce here.
· WordPress — Benchmark Email Lite is a WordPress plug-in which allows users to easily build an email audience through their subscribers. The plug-in can automatically create email variations of blog articles and allows users to connect up to five Benchmark accounts.
· Highrise — Merges Highrise contacts using a Benchmark list. Read our overview of Highrisehere.
· Benchmark Power — This free plug-in lets you source pictures for your Benchmark mails from places across the net. Benchmark Power captures images you locate and immediately uploads them to your Benchmark account for future use.
· Flickr — Users with Flickr accounts may link Flickr for their Benchmark image galleries.
· Shopify — You are able to link a Shopify account to Benchmark and mechanically add Shopify customers to Benchmark lists. You may even add subscribers to various lists based on which products they bought. Read our review of Shopify here.
· PayPal — Users may add some of the PayPal customers for their own Benchmark email lists bylinking the accounts. Read our overview of Paypal here.
· Easy List — Know more about this very simple list-making program and download it here.
· WordPress — The ever-present site and website builder provides an integration using Benchmark. Use it to send mails of your blog articles and use the analytics to see how your subscribers react to them. Learn more here.
· Zapier — Gain access to Zapier’s enormous integration library here. Email Marketing Software Mail
Social Media Integrations
Because Of the key connection between social media and email advertising, it is important to look at the social networking features included in Benchmark.
· Social Media Templates — One section of Benchmark’s massive email template list is made of societal media-specific templates that directly promote your company’s participation in social media forums like facebook, Twitter, and LinkedIn.
· Facebook”Like” Button — Benchmark offers a simple function which allows you to bring a Facebook”Just Like” button to your own emails.
· Facebook Sign-Up Form — Benchmark supplies easy-to-create sign-up forms (see”Characteristics” above) for both sites and Facebook fan pages, so you can convert followers to readers.
· Social Links within Email — Once you link your Benchmark account together with your Facebook, Twitter, or LinkedIn accounts, you can add buttons to each email that will direct your subscribers to each of your social networking pages.
The Business also fully Complies with the U.S.-E.U. and U.S.-Swiss Safe Harbor Frameworks regarding the selection of personal data from citizens of those countries. When clients provide credit card numbers to Benchmark, the business utilizes secure socket layer (SSL) protection to encrypt the information. The whole platform is encrypted to ensure the security of all customers’ personal information.
Anti-Spam Policy and Protection
Like All legitimate ESPs, Benchmark takes junk seriously and outlines a clear zero-tolerance coverage for any of the users hoping to take part in spam actions. The company is entirely in compliance with all the U.S. CAN-SPAM Act of 2003. Benchmark additionally takes several measures to maintain its reputation as a spam-free supplier, among them membership from the Email Sender and Provider Coalition. The company employs the program SpamAssassin to filter messages sent through its host.
To prevent users from Unknowingly sending spam-like substances, Benchmark supplies a spam test feature which looks for words commonly utilized in spam messages. It scores each email on a scale from 1 to 5; 5s are assigned to content that’s very likely to be blocked. In case of a top score, the program suggests”less spammy” alternatives. Individualized IP addresses also help large-volume senders reduce their spam numbers.
Customer Service and Support
Benchmark Offers its customers a lot of support tools. Customer service is generally responsive, with minimal waiting times. The website provides good learning resources, but can be opaque occasionally. Key information is often buried and hard to find, especially if you don’t know exactly what you’re looking for, particularly in regards to minute details about plans. For instance. That the Free For Life plan comprises Benchmark branding on each email, however you won’t find that mentioned on the Free For Life page, not even at the fine print. Nor will you see it mentioned when you sign up. The only place it’s mentioned is in the FAQ, here.
Here are some of the resources Benchmark offers. Email Marketing Software Mail
· Live Email and Support — Benchmark supplies live one-on-one support through the following means.
· Email Support. Contact Benchmark at [email protected] or through the company’s contact form . Accessible 24 hours Monday — Friday and restricted hours on Saturday.
· Telephone Support. You are able to reach Benchmark at 800-430-4095 (U.S.) or even 001-562-252-3789 (all countries). Available weekdays from 6 am to 5 pm PT.
· Chat Support. Accessible almost 24 hours daily Monday — Friday and limited hours on Saturday. Offered in English, Spanish, Portuguese, and Italian.
· FAQ — Benchmark’s FAQ section is somewhat mislabeled because it’s closer to some QandA-format knowledge base than a normal FAQ. You will find more than 900 entries, sorted into 18 subjects ranging from”Getting Started” to”API.” Users can perform a key word search of any topic (or sub-topic) or of their FAQ as a whole. One caveat. With such an extensive knowledge base, it is pretty much inevitable that some entries will be out of date. A few of the QandAs provide information which is wholly incorrect, so in some cases, you may need to contact assistance to hash things out.
· Video Tutorials and Webinars — Benchmark provides about two dozen movie tutorials that take users step by step through the features of this app. The business also supplies a webinar known as”Benchmark Email Crash Course.” You can see it live each Friday at 10.00 a.m. PST or watch the recorded version at any time. You can also ask for a special webinar on quite a few other topics. Live webinars comprise the opportunity to ask questions during the demonstration.
· Email Marketing Manuals and Articles — You can find more in-depth information on email marketing generally, as well as the Benchmark program especially, in the Manuals Section. These downloadable files also cover industry-specific issues. Articles, very similar to sites, offer users guidance beyond that found in the FAQ section, but in shorter, more readable chunks compared to the guides provide.
· Glossary of Email Marketing Terms — This is a particularly valuable tool for those brand new to email marketing who feel absorbed by all the jargon. Benchmark provides a glossarywith 50 of the most popular email marketing terms from”above-the-fold” into”whitelists.”
· Blog and Newsletter — For current information regarding email advertising trends, check out Benchmark’s monthly newsletter, as well as its extremely active site. All subscribers automatically gain access to present newsletters, and Benchmark also offers an archive of newsletter posts from November 2007-October 2012.
· Benchmark Community — Benchmark users may post their newest newsletters on message boards at the Benchmark Community. This forum allows users to talk about newsletter creation approaches, vote for their favourite newsletters, and gain inspiration from additional Benchmark users.
Web-Based Or Locally-Installed
Benchmark is entirely web-based and does not Require any installation on your PC.
Favorable Reviews and Testimonials
Benchmark Includes a four-out-of-five star score on G2 Crowd, with a slightly better showing on GetApp and Capterra. 4.5 stars each. Email Marketing Software Mail
Some common points of praise.
· Top Notch Support. This is maybe the most common monitoring regarding Benchmark, and something I discovered for myself as well. People are inclined to find support prompt and beneficial, and a few say it’s actually the component that distinguishes Benchmark from its rivals. The company also receives praise for its website articles and videos.
· Characteristic Selection Across All Aims . Some users praise the addition of features like AB analyzing and surveys from all programs; many companies charge extra for these features or only include them in their pricier programs.
· Ease of Use. Users have a tendency to locate Benchmark’s interface extremely intuitive and user-friendly. The program gathers praise from a wide assortment of demographics, from first time ESP consumers to those who have tried many different programs before settling Benchmark.
· Mobile Friendly Emails. Users were impressed with the mobile-friendly email design of Benchmark’s templates. Since more and more people access their email from mobile devices, this is an increasingly significant factor to consider.
Negative Reviews and Complaints
I was Unable to find many Men and Women who disliked Their Benchmark experience. But, I managed to find a couple of complaints.
· Inconsistent Send-Times. Apparently some users experienced an issue with Benchmark where their emails were sent hours when they were scheduled. One customer theorized that the issue might arise from long lists of recipients. Not all clients of Benchmark will have time-sensitive sending demands, but others will. If you need your emails to go out precisely when your program dictates, you might need to consider this issue.
· Buggy Social Media Integrations. I watched several consumer testimonials that commented the social media integrations in Benchmark aren’t up to par.
· “Spammy” Templates. Some users were worried that Benchmark’s templates may feel like spam mail, leading recipients to mark them as junk rather than reading the contents. Since the whole purpose of an ESP would be to stop this from occurring, this might be a problem. On the other hand, I never felt this way while searching through the template list, therefore it might not be the most legitimate of complaints.
Benchmark Offers a huge variety of pricing plans, such as a free plan and a huge array of paid plans that may service anywhere between 600 and 7,140,000 subscribers.
Benchmark’s free plans do not require credit Cards, which is always refreshing. The only grab. There’ll be a little Benchmark logo at the bottom of each email you send out. Of course, you may always choose to upgrade to a paid program in case you don’t want the Benchmark branding. The free program permits you to send up to 14000 mails to around 2000 subscribers and gives you access to all but not all of Benchmark’s features list. Notable absences to the features list for free account comprise email automation and sub-accounts (allowing many users to get one Benchmark accounts ).
Paid Strategies. Email Marketing Software Mail
Users with small contacts lists and restricted Monthly messages have the choice of paying for their email marketing based on the number of mails they send every month.
o Medium Plans. 600-50,000 subscribers, $13.99-$254.99 per month
o Large Strategies. 55,000-100,000 subscribers, $285.99-$494.99 a month
o Extra Large Strategies. 125,000-1,000,000 subscribers, $659.99-$4,273.99 per month
o Massive Plans. 1,070,000-7,140,000 subscribers, $4,500-$29,200 per month
Benchmark accepts all Major charge cards and also allows you to pay through PayPal. They also offer you a 25% reduction for nonprofits and teachers.
Benchmark is a good program. It is Simple to Use, Open to invention, and competitively priced. Its free alternatives may just be the very best in the company for anyone who just wants to dive into email marketing (especially small, local businesses). For that matter, any Benchmark plan can work well for a small company which views email as a minor element of its advertising and has no desire to work beyond the principles just yet.
If you are a little or even medium-sized Business looking for a easy email marketing program using a multitude of amazing features, Benchmark is an exceptional choice. Though there may come a time when you outgrow the program, it provides a lot for the money, offers excellent support, and the company seems to be sensitive to the requirements of its customers. You can’t ask for much more.